Sales & Customer Service Intern | Premier Guest & Hospitality Experience

Our internship program at Experience Vacation Rentals offers a rare opportunity to gain hands-on, real-world experience inside a quickly growing vacation rental management company, while living and working at the beach all summer. Interns are trusted with meaningful responsibilities, mentored by a high-performing team, and surrounded by a young, energetic culture alongside other interns. As we enter our 6th summer running this program, we’ve built an internship experience that develops practical skills in sales, customer service, communication, and problem-solving while giving motivated candidates a memorable summer, professional growth, and a strong foundation for future career opportunities.
 

What You Will Learn:

As a Sales & Customer Service Focused intern, you’ll gain hands-on experience in a fast-paced vacation rental management business while building real-world skills in:

• Sales & Lead Follow-up: converting inquiries into reservations, handling objections, and building guest rapport
• Customer Service & Hospitality: delivering a high-end guest experience through clear, professional communication
• Problem-solving: resolving guest and homeowner concerns quickly with a calm, solutions-first approach
• Systems & CRM: using our reservations software, performance metrics, and customer relationship management software to support daily workflows
• Teamwork & Accountability: improving through role-plays, feedback, and collaboration with our team
   

Who is This Internship For?

This internship is ideal for motivated, reliable students who want hands-on experience in sales, customer service, hospitality, or real estate and are eager to learn in a professional environment. It’s a great fit for candidates who:

• Enjoy talking with people and building relationships over the phone
• Are confident communicators or excited to develop strong sales & customer service skills
• Thrive in a structured, team-oriented setting with high expectations
• Hold themselves accountable and take ownership of their work, while being coachable
• Have an interest in hospitality, real estate, business, or sales careers
• Want to spend the summer living and working at the beach while gaining meaningful professional experience

This role is best suited for individuals who are dependable, eager to grow, and excited to contribute to a high-performing team.
 

Key Roles & Responsibilities:

Guest Interactions/Services:

• Greet guests on the phone both warmly and professionally, ensuring a positive and welcoming impression.
• Serve as a point of contact for guest inquiries, requests, and concerns via phone.
• Build rapport with guests to offer an excellent and memorable experience.
• Make outbound calls to both past and current guests to generate more reservations.
• Proactively communicate with prospective guests when it’s convenient for them such as evenings and weekends.
• Be customer-focused, prioritizing quick replies and exceptional service.

Problem Resolution:

• Proactively identify and resolve guest & homeowner concerns promptly and effectively.
• Coordinate with relevant departments to ensure guest satisfaction.
• Handle difficult situations with professionalism, empathy, and a solutions-oriented approach.

Exceptional Guest Communication:

• Monitor guest preferences and special requests, ensuring they are fulfilled to the highest standards.
• Have strong communication with our virtual assistant team and respond to questions quickly and accurately.
• Utilize our scripts and role plays to ensure excellent communication and guest service.

Upselling and Recommendations:

• Offer thoughtful recommendations for upgrades, packages, or local experiences to enhance guest stays.
• Stay knowledgeable about local attractions, dining options, and activities to provide curated suggestions.

Feedback and Improvement:

• Solicit guest feedback and use it to identify opportunities for improvement in service.
• Assist in developing and implementing strategies to elevate the guest experience.

Qualifications:

Experience:

• Minimum of 1.5 semesters in college.
• Previous customer service experience is a plus.Desirable: Real Estate License. If you do not have a real estate license, you will be required to obtain one, and the expenses to do so will be covered by us.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive mindset.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in property management systems, booking software, and/or basic office tools (e.g., Microsoft Office, Google Drive, CRM software).

Personal Attributes:

• A guest-centric attitude with a passion for hospitality and creating memorable experiences.
• Adaptability, resilience, and the ability to stay calm under pressure.
• Professional appearance and demeanor.
• Strong desire to learn and grow.

Expectations:

• Show a drive and passion for hospitality and customer service.
• Role-play multiple times per week with team members to help improve phone skills.
• Be able to work five days per week in our Wildwood Crest office.
• Willingness to be trained and take on new responsibilities.
• The ability to work well in teams.
• Present yourself in a professional manner.
• Be able to prioritize and execute the task at hand.
• Show an eagerness and open mind to learn.
• Take full ownership of your actions and responsibilities.
• Hold yourself and team members accountable.

What We Offer:

• Competitive pay for a summer internship.
• Approximately $10,000 for the summer.
• Hands-on experience in sales and customer service within a fast-paced vacation rental management company.
• Training in professional communication, relationship-building, and lead follow-up.
• Insight into real-world business systems and performance metrics.
• Opportunities for growth and development within the company.
• A dynamic and supportive work environment with a focus on excellence.

Hours per Week:

• Approximately 45 Hours Per Week in Wildwood Crest Office.
• Approximately 50 Hours Per Week Total.
• In office Sunday through Thursday from Mid-May to End of August.