You are viewing a preview of this job. Log in or register to view more details about this job.

Sales Support Specialist

Pactech
Email

 

  • Partner closely with the Sales to support and expand the account.
  • Process orders, provide quotes, and conduct regular follow-ups with customers
  • Proactive to promote products, provide current lead time information to assigned accounts
  • Liaison with Product Management, Operations, Quality, and Sales management.
  • Provide support for customers on product demos, product selection, literature, and training.
  • Respond to customer inquiries regarding order/shipping status in a timely manner
  • Promote and sell products to established customers, and develop new potential customers.
  • Identify new opportunities/applications of our products with the customers' engineering team.
  • Develop and implement sales plan and growth strategy.
  • Provide customer service and solution to solve problems and inquiries.
  • Track orders and revenues from customers.
  • Provide customer support by supplying information related to samples, delivery dates, parts drawings, specifications, quality issues, credit issues etc.
  • Develop a thorough understanding of the current market and industrial trend.
  • Keep informed of new product trends and innovative product information that are valuable to customers.
  • Attend trade shows and organize regular customer visits local and abroad.
  • Process orders, provide quotes and conduct regular follow-ups with customers.
  • Build and maintain business relationships with existing and potential customers.
  • Demonstrate problem solving abilities to ensure sales are closed and customers are satisfied.
  • Provide price quotations for existing and new customers
  • Respond to customer inquiries with updated order/shipping status in a timely manner.

EDUCATION AND/OR EXPERIENCE

  • Associates degree in business, marketing or technically related field and or equivalent experience
  • 1 to 2 years' experience in inside sales preferably in a manufacturing company
  • Excellent relationship building skills with customers
  • Project management competence as related to customer projects
  • Fluent in Mandarin/Cantonese is preferred