Fraud Analyst I

HOW YOU WILL IMPACT OUR MISSION
The Fraud Analyst I supports e-commerce sales, fraud detection/prevention and advance ticket fulfillment. This position reports to Fraud & E-Commerce Manager.

WHAT YOU WILL DO

• Monitors e-commerce fraud by investigating potential fraudulent online transactions identified by operating moderately complex computer software.
• Monitor and review online transactions of tickets, tours and memberships for ecommerce fraud, review and take action where necessary, make decisions regarding chargebacks and make recommendation to modify the existing fraud practices and stay up to date with recent trends.
• Perform data analysis and fraud trend review utilizing SQL query language, and in-house computer programs, including Galaxy, Accertify and Retail Box Office.
• Works with multiple departments to complete fraud investigations and ensure compliance with fraud prevention best practices.
• Review and educate front-line team members on fraud risks and the anti-fraud security measures in place.
• Contact guests, credit card holders, financial institutions and law enforcement as needed for notification of potential fraud as needed.
• Assists with advance ticket and membership fulfillment.

WHAT WE ARE LOOKING FOR
 

Work a schedule that includes weekends, holidays, and non-traditional hours as required to support e-commerce operations and fraud monitoring.

• JOB EXPERIENCE
  • Experience in analyzing data and making clear business decisions required.
  • Effective customer service experience relating to customer contact required.

• EDUCATION AND CERTIFICATIONS
  • High School Diploma or equivalent required
  • Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Marketing, or a related field or equivalent specialized training preferred.
  • CFE Certification preferred.

• SKILLS AND KNOWLEDGE
  • Ability to communicate in a quick and time efficient manner required.
  • Ability to operate moderately complex computer programs (i.e. MS Office, Accertify, Galaxy, SQL.) required.
  • Problem solving skills for computer related hardware / software issues required.
  • Must have basic math skills. 
  • Demonstrated ability of providing exceptional customer service required.
  • Must have strong organizational skills. 
  • Ability to communicate effectively (verbal and written) required.
  • Demonstrated ability to work effectively in a team and structured environment required.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
   

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Hourly Full-Time Exempt Position 
• Hourly Rate: $23.60