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The Internship Position

The City of Fayetteville has a great opportunity for a committed, team oriented, and highly motivated undergraduate or graduate student to join the City’s Information Technology department as an IT Intern. The duties and responsibilities of the IT Intern are designed to further prepare the incumbent for a successful career in Information Technology.

Summary

The selected candidate will perform a variety of administrative work, inventory maintenance, computer deployments, project and customer service functions to support the Information Technology department.   

Requirements

Requires current enrollment in courses with an emphasis in Information Technology, Information Management, Computer Science, Computer Engineering, GIS, or closely related degree and proficiency with computers, software, and standard office equipment.

Location
Fayetteville City Hall
113 W Mountain Street
Fayetteville, AR 72701

About the Position of Information Technology Internship

Under the supervision of the Technical Support Supervisor, the IT Intern participates in a variety of projects contributing to the continued success of various organization-wide initiatives. 

Job Duties/Responsibilities 

  • Answer the City’s IT help desk phone and provide first level IT support to city staff.
  • Maintain a positive customer support experience and build effective working relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
  • Document IT support requests and activities into the City’s work order management system.
  • Assist the Network Engineer and Network Analysts with cabling and installation of network equipment.
  • Assist the Technical Support Specialists with inventory management, computer deployments, and providing tier one end user support.
  • Keep all employee and information technology data confidential.
  • Maintain a current understanding of basic IT functions and processes.

Education/Experience 

  • Enrollment in courses with an emphasis in Information Technology, Information Management, Computer Science, Computer Engineering, GIS, or closely related degree and proficiency with computers, software, and standard office equipment.
  • Ability to pass an FBI background check.
  • Ability to become FBI Criminal Justice Information System certified within 2 weeks of hire.

Skills 

  • Ability to organize and coordinate projects and meetings.
  • Ability to handle confidential information in a sensitive manner.
  • Excellent oral and written communication skills.
  • Ability to handle multiple demands and competing priorities.
  • Must be able to read and comprehend technical concepts and convey information to non-technical end users. 
  • Ability to work independently after receiving initial guidance.
  • Ability to use basic mathematical skills.

Knowledge 

  • Proficiency with computer software and applications.
  • Proficiency with Microsoft Office applications.
  • Proficiency in basic computer troubleshooting and repair.
  • Working knowledge of computer networking. 
  • General knowledge of office equipment.

Working Conditions 

  • Front desk environment that includes receiving walk-in traffic, phone calls and online tickets.
  • Ability to lift, carry, push and pull up to 25 pounds.
  • While performing the functions of this job, the employee is regularly required to communicate with others, stand, walk, and sit; stoop, kneel, crouch, or crawl. In relation to equipment in vehicles and at desks, you would also need to be able to have a range of motion with your hands and arms.