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Assistant Manager, Undergraduate Housing

Columbia University
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Assistant Manager, Undergraduate Housing

 

Title: Assistant Manager, Undergraduate Housing 

Department: Housing 

Employment Type: Temporary, Full-Time

Location: New York City on Campus
 

Required Supplemental Application:  Assistant Manager, Undergraduate Housing | Application

 

Position Description

Columbia Housing supports approximately 6,200 undergraduate students across 40 residential buildings, delivering residential services, facilities coordination, assignments, and guest services that ensure safe, functional, and welcoming living environments. The department operates year-round, balancing academic-year residential needs with intensive summer conference and program operations. Summer operations will be similar to academic year operations. Housing works closely with Residential Life, Facilities, Public Safety, and other campus partners to provide coordinated, student-centered services. 

 

Reporting to the Manager of Guest Services, the Assistant Manager, Undergraduate Housing is a temporary full-time position responsible for owning the execution of assigned projects and operational tasks while working under the direction of designated functional leads across Undergraduate Housing. This role supports Housing operations during both the academic year and summer season and spans Guest Services, Operations & Systems, Assignments, and Summer Housing. The position works as a peer and collaborator alongside permanent professional staff to ensure consistent coverage, service continuity, and operational excellence, while receiving functional guidance appropriate to each area of work.

Dates of Employment

  • Start: March 30
  • End: September 18 
  • Pay Rate: $31 Per Hour 
  • Duration: 999 hours maximum 

Eligibility

  • Must be able to work 35 hours or more weekly

How to Apply

In addition to this Handshake application, all candidates must complete this required form for consideration. 


Benefits

  • One Meal Per Day
  • Professional Development 
  • Work Experience in Complex Organization

Schedule & Hours 

Full-time schedule: 40 hours scheduled per week 

(35 hours worked and 1-hour unpaid break per day) 

Must be able to work a variety of shifts in a 24/7 operation, including evenings, overnights, weekends, and holidays; candidate’s actual hours may vary based on operational needs 

Time off requests will not be available during Check-In/Check-Out Periods 

 

Responsibility Breakdown 

Overall allocation across full employment period: 

Candidate will have overarching responsibility for their assigned designated buildings: 

Guest Services: 45% 

Operations & Systems: 40% 

Assignments & Conferences: 15% 

Note: Responsibility percentages represent overall allocation and will shift seasonally based on operational needs.  

 

Characteristic Duties and Responsibilities 

Guest Services (45%) 

  • Own follow-up and coordination for work orders submitted through Facilities and the Hospitality Desk, ensuring timely responses to residents. 
  • Serve as a primary point of contact for escalations of resident related issues including but not limited to contractor coordination, fire alarm follow-ups, lockouts, wellness checks coordination, and conference support. 
  • Coordinate operational details with the Guest Services team related to arrivals, departures, key dates, and emergency contact protocols. 
  • Assist with partner communication by working with campus departments and vendors to help resolve custodial, mechanical, and service-related concerns. 
  • Support Summer Housing operations by assisting with in-person check-ins, check-outs, guest communications, and booking processes using StarRez. 

 

Operations & Systems (40%) 

  • Assist with conducting operational audits and service checks to assess custodial, maintenance, and equipment performance, documenting findings and supporting corrective actions. 
  • Support daily task execution by coordinating with professional staff and Operations Assistants, providing on-shift guidance and mentorship as directed. 
  • Perform and coordinate Room Checks and Vacancy Verifications across residential and conference spaces. 
  • Support renovation and repair tracking by monitoring progress, documenting concerns, and escalating issues that may impact timelines or service quality. 
  • Assist with vendor coordination, including linen distribution, equipment servicing, and related operational logistics. 
  • Monitor shared housing equipment and spaces, submitting service requests, tracking issues, and supporting communication across Housing teams to maintain service continuity. 

 

Assignments & Summer Housing Operations (15%) 

  • Assist with room assignments and emergency placements, maintaining updated records of available contingency spaces. 
  • Coordinate ID access support by assisting with CUID and Conference Guest Card preparation and programming in collaboration with the ID Center. 
  • Support conference operations by preparing welcome materials, coordinating service requests, and assisting with arrival and departure logistics. 

 

Additional Responsibilities (Across All Areas) 

  • Respond to emergency situations across portfolio and assist with coverage when required. Emergency, non-emergency responses and general coverage for vacation and OOO coverage. 
  • Support special projects and operational initiatives as assigned across Housing functional areas. 
  • Provide cross-functional operational support to ensure continuity of services during peak periods or staffing gaps. 
  • Collaborate closely with permanent professional staff to ensure consistent service delivery when roles overlap. 

 

Supervision Received / Exercised 

  • Supervision Received  
    • Reports to the Manager of Guest Services  
  • Supervision Exercised  
    • Provides day-to-day task guidance and on-shift escalation support to 2110 union staff members, Operations Assistants, and casual as assigned, while receiving functional direction from relevant Housing units. 

 

Required Qualifications 

  • Bachelor's degree
  • 1 Year cumulative related experience   
  • Hospitality, Facilities, Housing Operations, Startups, or similar 
  • Experience supporting student and/or guest-facing operations 
  • Ability to manage multiple priorities, meet deadlines, and work independently with guidance 
  • Proficiency with MS Office 365 
  • Strong communication, organizational, and interpersonal skills 
  • Commitment to working in diverse, multicultural environments 
  • Ability to travel across campus and respond to operational needs in varying climate conditions 
  • Availability for shifts across a 24/7 operational schedule as required 
  • Ability to perform moderate physical activity such as lifting, bending, pulling, and managing stairs 

 

Preferred Qualifications 

  • Master degree; completed May 2026 or earlier 
  • 1–2 years of related experience preferred 
  • Experience in on-call or emergency response roles 
  • Experience working in urban, higher-education environments 
  • Experience with and modern business applications and AI tools 
  • Asana, Slack, Copilot 365
  • Fluency in additional languages 

 

Expectations 

  • Complete all required training in Housing systems, policies, and procedures 
  • Demonstrate attention to detail, flexibility, and a problem-solving mindset 
  • Take ownership of assigned tasks and projects while working under functional direction 
  • Collaborate effectively with peers and supervisors across Housing units 
  • Maintain positive disposition, professionalism and service excellence in a dynamic, student-centered environment