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IT Support Services-Computer Store Management Student Assistant

We are seeking a highly motivated individual to be a valued member of our team and help run the University Computer store.

Why work for us?

  • Obtain training and certifications from popular vendors such as Apple and Dell and take advantage of many personal and professional development opportunities.
  • Gain highly sought after customer service, and communication skills to help you be successful in your future career.
  •  A lot of flexibility with hours to work around classes.
  • Student leadership positions can be obtained relatively quickly for qualified individuals.

Responsibilities:

  • Process orders for computer hardware and software from university faculty and staff.
  • Place orders with numerous vendors by working with their online portals and ordering systems.
  • Reconcile credit card charges to the correct university billing accounts.
  • Communicate with customers about order status, supply issues and order modifications.
  • Receive shipments, process inventory and notify customers of order ready to pick up.
  • Work with zone technicians on computer system preparation for end users.
  • Help to write technical documentation to common solutions.

Skill Requirements:

  • Familiarity with generally accepted accounting principles.
  • Detail oriented.
  • Basic computer skills with Macintosh or Windows systems.
  • Familiarity with general computer hardware and software to QC orders to maximize value.
  • Familiarity with Microsoft Office products.
  • Basic customer service and communication skills.
  • Healthy sense of curiosity and desire to learn.

Time requirements:

  • Current hours of operation span Monday – Friday 8am-5pm.
  • We typically expect 15-20 hours per week from our student employees but this can be flexible.

Contact Information

Dan Berlyoung

Computer Store & Macintosh Technical Support Manager

Please submit resume and a copy of your class schedule to ITSAJobs@uakron.edu  

All University of Akron student employees must meet the designated minimum standards as stated on the Student Employment Eligibility Chart. UA student employees must be 18 years or older at the time of their start date. Any approved remote work conducted by student employees MUST be performed within the state of Ohio.