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IT End User Support Internship

Empyrean Benefit Solutions
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Eligibility Requirements: To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior. Also, accepting recent graduates (May 2025 or later).

 

JOB SUMMARY

 

As an IT End User Support Intern within the IT End User & Desktop Support Team, you will gain hands-on experience providing technical assistance to employees, supporting desktop and enterprise applications, and ensuring smooth day-to-day IT operations.

 

This role involves assisting senior support staff with troubleshooting, system setup, user onboarding, and IT project tasks. You will develop real-world skills in problem solving, communication, and IT service management, while contributing to initiatives that improve the employee technology experience.

This opportunity is ideal for individuals pursuing a career in information technology, computer science, end user computing, IT operations, or related fields.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide first-level technical support for hardware, software, and network issues.
  • Assist with setup, configuration, and maintenance of desktops, laptops, and peripherals.
  • Support employee onboarding and offboarding (account setup, access, and equipment).
  • Document issues and resolutions in the IT ticketing system.
  • Assist with software installations, updates, and patching.
  • Participate in IT hardware/software inventory management.
  • Collaborate with IT team members on support tasks and technology projects.
  • Help with process documentation and improvement efforts.
  • Support compliance with IT policies, security, and data protection requirements.

 

REQUIRED SKILLS AND ABILITIES  

  • Strong communication and interpersonal skills with a customer-service mindset.
  • Ability to follow instructions, troubleshoot problems, and document solutions.
  • Interest in learning enterprise IT systems and processes.
  • Organizational skills and ability to manage multiple tasks.

 

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION

  • Enrolled in a degree program such as Information Technology, Computer Science, Management Information Systems, or a related field.
  • Minimum GPA of 3.0 or higher preferred.
  • Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams).
  • Exposure to computer hardware and basic troubleshooting concepts is beneficial.
  • Willingness to learn and adapt to enterprise IT tools and processes.

 

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time.

Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

 

Empyrean reviews applications and evaluates candidates in the order they are received. Due to the volume of applications, we may not be able to personally respond to every candidate.