Customer Enrollment Representative

Pinnacle Partners Management is expanding our Quantum Fiber campaign in Denver and hiring motivated Customer Enrollment Representatives who want to grow in sales, customer service, customer enrollment, fiber-internet solutions, account management, and telecommunications. This full-time, entry-level position is built for candidates looking for hands-on experience, real development, and a clear path toward leadership.

Customer Enrollment Representative Responsibilities

As a Customer Enrollment Representative, you will meet directly with customers, explain Quantum Fiber high-speed internet services, complete enrollments, and guide customers through every step of their account setup. If you enjoy talking with people, problem-solving, and learning new technology, this role offers strong experience in customer interaction, fiber-internet sales, telecom customer support, and enrollment processing.

• Engage customers to explain Quantum Fiber internet options, service benefits, and plan features
• Support customer enrollment, activation, upgrades, account changes, and service onboarding
• Recommend fiber-based solutions that match customer needs, usage habits, and eligibility
• Provide strong customer service, customer support, and customer engagement throughout the enrollment process
• Maintain accurate and organized records of customer accounts, enrollment activity, and service details
• Assist leadership with daily sales goals, customer satisfaction benchmarks, and enrollment metrics
• Communicate fiber-internet promotions, pricing, installation timelines, and product features clearly
• Participate in team meetings to build stronger customer communication and sales techniques

What Makes You a Strong Customer Enrollment Representative

• Strong communicator with interest in customer service, sales, fiber technology, internet services, and telecommunications
• Motivated, reliable, and excited to learn advanced customer enrollment and account management skills
• Goal-driven with interest in growing into leadership, senior account manager, or training roles
• Competitive and ambitious, comfortable working in a performance-based sales environment
• Organized and professional with a commitment to high-quality customer interactions
• Experience in sales, customer service, telecom, retail, or customer support is helpful but not required