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Support Services Supervisor
(260000DJ)

Organization: Opportunities for Ohioans with Disabilities
Agency Contact Name and Information: Patrick Flynn, OOD.TalentAcquisition@ood.ohio.gov
Unposting Date: Jan 25, 2026, 11:59:00 PM
Work Location: Toledo BSVI/BVR 5241 Southwyck Boulevard  Toledo 43614
Primary Location: United States of America-OHIO-Lucas County-Toledo

Compensation: $32.35/hour (unless required by legislation)
Schedule: Full-time
Work Hours: 8:00AM - 5:00PM M-F
Classified Indicator: Classified
Union: Exempt from Union

Primary Job Skill: Business
Technical Skills: Clerical & Data Entry, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services
Professional Skills: Attention to Detail, Critical Thinking, Customer Focus, Performance Management, Teamwork

Agency Overview

 

Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website at ood.ohio.gov.

Follow us on social media @OhioOOD!

 

Job Description

Support Services Supervisor

Opportunities for Ohioans with Disabilities (OOD) is seeking a Support Services Supervisor to join our team. This role plays an important part in supporting OOD’s mission to help Ohioans with disabilities achieve quality employment, independence, and social security. As a Support Services Supervisor, you will oversee administrative and support functions that keep our offices running smoothly and ensure excellent service for the individuals we serve.
In this position, you will supervise and guide Administrative Professional staff, providing training and resources to help them succeed. You’ll coordinate front desk and phone coverage, manage referrals, application processing, and appointment scheduling, and ensure accurate documentation in line with agency policies. Your responsibilities will also include overseeing state vehicle coordination, voter registration and records retention, as well as monitoring office supplies and facility needs. You will model and provide technical assistance in using tools like AWARE, Tableau, Outlook, and Bookings and work closely with team supervisors to maintain efficient operations.
This role requires strong knowledge of office management, supervision, and safety practices. You should be skilled in using Microsoft Office and other computer applications, and able to reason through complex situations, communicate effectively, and handle sensitive inquiries. Leadership, organizational skills, and the ability to foster positive relationships are key to success in this position.
If you are looking for an impactful opportunity to lead a team and contribute to meaningful outcomes for Ohioans with disabilities, we encourage you to apply and become part of our mission-driven organization.

Classification: Business Operations Manager 1

Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas. 

Division Overview

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment.  OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.  For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet. 

Pay Information

Starting salary will be step 1, subject to law or union contract requirements.  New hires advance to the next step in the range after 6 months and annually thereafter.  There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years.

Location Requirements

Our roles are primarily in-office to encourage collaboration and connection, however some locations may have adjusted on-site requirements based on space availability at this time. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license. 

Applications and Selections

Please ensure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet minimum qualifications will not be considered. If you meet the MQs through education, transcripts are required for consideration by attaching directly on the Additional Attachments section of the application (Step 7) or via email to OOD.TalentAcquisition@ood.ohio.gov.  Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage.” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo. Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact careers@ohio.gov.   All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly including checking junk and/or spam.  Background Check The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration. 

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

4 years' experience in business or public administration. 

-OR completion of undergraduate core program in business administration; AND 2 years' experience in business management. 

-OR equivalent of education and/or experience per Minimum Class Qualifications noted above

Job Skills: Business, Administrative Support/Services, Clerical and Data Entry, Customer Service, Operational and Administrative Support, Records Management, Attention to Detail, Critical Thinking, Customer Focus, Performance Management, Teamwork

Supplemental Information

Equal Employment Opportunity (EEO) Statement

Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is amongst the top-ranked state agencies implementing inclusive and accessible planning and programming into businesses operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the Ohioans we serve.

If you require an accommodation based on a disability for any step of the selection process, please contact OOD.OandA@ood.ohio.gov so proper arrangements can be made. 

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.