Customer Service Associate
Skyline Elite is seeking a motivated Customer Service Associate to join our team in Fort Myers. In this role, the Customer Service Associate will guide customers through the activation process for AT&T services, offering expert advice on setup and ensuring seamless connectivity across all mobile, wireless, and other products.
As a Customer Service Associate, you’ll gain hands-on experience, mentorship from seasoned professionals, and opportunities to develop skills in sales, customer engagement, and account management. The Customer Service Associate will play a key role in helping customers understand the full value of AT&T’s services while supporting business growth in a dynamic environment.As a Customer Service Associate, you are also the trusted guide for customers navigating AT&T’s services. You ensure they have a smooth, informed experience from activation to ongoing support, helping them get the most out of their connectivity solutions.
Customer Service Associate Responsibilities
- Assist customers with AT&T mobile service enrollment, including plan selection, eligibility verification, and account setup
- Drive sales, generate new accounts, and contribute to increasing market share
- Respond to customer inquiries about wireless features, billing, and device setup; escalate complex issues as needed
- Maintain accurate records of customer interactions, service milestones, and account updates to support tracking and reporting
- Share promotions, upgrade opportunities, and service recommendations based on customer usage patterns and eligibility
- Coordinate with internal teams to resolve service delays, verify documentation, and ensure timely delivery of AT&T products
- Track all sales activities and service updates
- Provide feedback on customer interactions to increase customer satisfaction
Customer Service Associate Qualifications:
- Experience in customer support, enrollment, retail, sales or related role
- Strong communication and problem-solving skills, with the ability to guide customers through service option
- Comfortable working within a team environment
- Highly organized, adaptable, and goal-oriented, thriving in a fast-paced, performance-driven environment.