Home Health Portal Management Coordinator

Pay range (depending on experience): $25-28/hr. 

Schedule/Shift: FT, M-F, Day Shift

Location: San Diego, CA

 

Responsibilities:

• Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.
• Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.
• Responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment.
• Work seamlessly with all team members (both internal and external) to ensure that referral opportunities are captured, conversion-to-admission rates are improving, and timeliness of responses are meeting or exceeding company goals.
• Build relationships with referral sources and Mission Account Managers.

Qualifications:

• High School Diploma or GED, bachelor’s degree preferred
• Previous healthcare experience preferred with the ability to read and understand medical documents and terminology.
• Ability to remain positive and resilient while working under pressure and against deadlines.
• Excellent verbal and written communication, organizational and problem-solving skills.
• Proficiency in MS Office Suite.

(#4086891009)