Front Desk Shift Lead

If you are someone who thrives on making others feel welcome, appreciates the value of community, and enjoys a rewarding work environment, then the Front Desk Shift Lead position at Tualatin Hills Nature Center might be the perfect fit for you.

Tualatin Hills Park and Recreation District is looking for dependable, self-directed staff who are committed to delivering the best customer service possible. The Front Desk Shift Lead position provides the first point of customer contact in person and on the phone with a focus on creating a safe, welcoming, and inclusive environment for all patrons, staff, and volunteers.

Job Opening:

Shift Lead

Pay Rate Range: $19.31 - $21.75 Hourly

Pay rate range includes a 5% bilingual pay incentive available for staff who regularly use their bilingual or multilingual skills starting Feb 15.
 

Employee Perks:

Employees enjoy free drop-in access to all THPRD recreation facilities for their household. Check out the “Benefits” tab for more details and additional employee perks!

Responsibilities:
This position plays a key role in providing high-quality customer service while supporting daily operations at the Nature Center. Responsibilities include warmly greeting the public, registering patrons for classes, answering district-wide and center-specific questions about programs and activities, engaging visitors with natural resource questions, and completing assigned clerical duties.

Successful candidates will bring knowledge and experience in office management principles and apply these skills to day-to-day tasks while consistently creating a welcoming, inclusive, and customer-focused environment. Candidates should have at least one year of general clerical experience, including regular public contact and customer service experience, as well as some exposure to recreational programming. Bilingual Spanish language skills and an interest in nature, plants, and animals are preferred.

Location:

Tualatin Hills Nature Center, 15655 SW Millikan Way, Beaverton, OR

Schedule:

We are looking to hire a part-time Shift Lead to support our front desk team. This position is regularly scheduled on Wednesdays from 10 am–3 pm, with additional hours available during the summer, and offers opportunities to pick up extra shifts supporting evening and weekend rentals and programs.

Key components of the job include (but are not limited to):

• Independently open, close, and staff the front desk at the facility assigned. 
• Greet the public, create a positive experience for customers through professional and courteous behavior, and provide information and assistance regarding schedules, program descriptions, and other general district information over the phone and in person.
• Answer telephone and direct calls to appropriate personnel, as well as take accurate messages.
• Perform general clerical support, such as generating prescribed reports, assisting the public with program enrollment by signing participants up for programs, receipting money, and performing related registration procedures.

Application Review: 

Our hiring team will review applications as they are received, assessing suitability for the role. If you meet our criteria, we will contact you directly to discuss next steps. This posting will remain open until Saturday, February 14.

For more information regarding job duties and qualifications, review the job description. 

This position may be eligible for multiple positions within the same classification that have the same job duties and qualifications. 

THPRD does not accept resumes or cover letters, but rather we evaluate an applicant's work history and responses to supplemental questions on the application. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

THPRD is committed to the full inclusion of all qualified individuals. As part of this commitment, THPRD will ensure that people experiencing disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@thprd.org.

Please follow THPRD on LinkedIn, Facebook, and Instagram to learn more about our organization.