AI Solutions Consultant - Recent Grad

Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows.

We’re looking for a motivated and analytically-minded AI Solutions Consultant to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by providing high-quality support, troubleshooting workflows, and driving continuous improvements across our support experience. This is a unique opportunity to work directly with users, grow your technical skills, and make a meaningful impact at a fast-growing AI company.

About the Role:

As a AI Solutions Consultant, you’ll become an expert on Cassidy’s platform, users, and use cases. You'll act as a true partner to our customers — diagnosing issues, modeling solutions, and enabling them to build powerful AI workflows. You’ll also help identify product improvements based on real-world usage and collaborate closely with our engineering and product teams.

This role is perfect for a recent college graduate who’s hungry to break into tech, excited to work on the cutting edge of AI, and eager to learn and grow quickly.

Responsibilities:

Become a Cassidy Expert

• Master our platform capabilities, best practices, and customer workflows.

Support Customer Success

• Provide hands-on technical support via email and other channels.
• Troubleshoot user workflows, identify root causes, and offer actionable solutions.
• Distinguish between user errors and true platform bugs, escalating where needed.

Educate and Empower Users

• Build sample workflows and models to illustrate concepts and solve problems.
• Teach users best practices to help them become self-sufficient.

Drive Internal Improvements

• Analyze trends in support cases and suggest improvements to documentation and processes.
• Help optimize internal tools and resources to scale the support function.

Collaborate Across Teams

• Work closely with Product, Engineering, and Customer Success to champion user needs and feedback.

Who You (Ideally) Are:

• A high-achieving recent graduate excited to launch your tech career.
• Motivated, resourceful, and energized by solving complex problems.
• Comfortable operating in ambiguity and learning fast in a dynamic environment.
• Exceptional written and verbal communicator — you can explain technical topics clearly and concisely.
• Demonstrated experience mastering a technical product, tool, or platform (e.g., coding projects, no-code tools, technical side projects).
• Passionate about customer success and building real solutions.
• Willing to work from our NYC office (this is an in-person role).

Benefits:

• Competitive pay
• Unlimited PTO
• Medical and dental insurance
• Significant equity in a well-capitalized company
• High-transparency, high-autonomy team environment
• Opportunity for fast career growth as Cassidy continues to scale