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Housing Navigator

WVHY Inc
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SUMMARY OF THE ORGANIZATION

WVHY provides services to unhoused people in encampments, interim housing, and people transitioning to permanent housing in the West LA area.  WVHY mainly outreaches to participants living in RVs, Trailers, and Campers. We believe that housing is a human right, and we are invested in compassionate and innovative solutions that we know are effective in supporting unhoused people. We believe that an individualized and holistic approach that combines a continuum of housing options enriched with supportive services is the most effective means of supporting unhoused people.

Our community-based approach allows us to address the issues unhoused people experience in the West LA area.

THE POSITION:

The Housing Navigator is responsible for providing direct assistance and support to participants experiencing homelessness through clinical engagement and intensive case management services. Housing navigators will be responsible for developing and implementing housing plans, participant budgets and working with internal and external stakeholders to connect and match participants to permanent housing, community resources and services to support housing placement.

WHAT YOU'LL DO:

CASE MANAGEMENT

  • Conducts regular in-person meetings with participants to develop and implement housing plans and budgets
  • Discusses possible housing plan barriers and connect participants to appropriate resources
  • Provides both field-based and street-based services
  • Assist with crisis intervention, problem resolution and de-escalation of participants as needed
  • Facilitates access to services needed to support housing readiness and reduce barriers
  • Strategizes and presents housing leads to participants that include listings from housing authorities, internet, and internal database of landlords/management firms/owners
  • Provides psychoeducation to participants in order to complete housing applications, searches, and tenant rights and responsibilities
  • Assists participants with applying for permanent subsidy or low-income housing assistance programs
  • Provides safe transportation of participants as needed to housing viewing appointments, move-ins, housing authority appointments, and specific visits to relevant social service agencies that will support with meeting housing plan goals
  • Drives personal vehicle in and around West LA area
  • Prioritizes and follow-ups with each participant as needed to ensure progress towards their permanent housing goals
  • Ensures a smooth transition to the housing stabilizer to provide ongoing in-home case management services

ADVOCACY

  • Coordinates with collaborators to ensure participants have the necessary items to secure housing and meet their housing goals
  • Participants in case conferencing and case presentations
  • Provides advocacy to help address issues and barriers between landlords and participants that may prevent or prolong move-ins
  • Participates in individual and group supervision, agency, and community meetings as directed by supervisor

COMPLIANCE

  • Regularly reviews housing leads and tracks outcomes on appropriate databases
  • Documents all participant interactions through case notes using clinical documentation and HIPAA standards, and maintain timely, thorough, and accurate records for reporting purposes in HMIS
  • Adheres to Data and Compliance expectations that include maintaining complete participant files

OTHER

  • Additional tasks, projects, and responsibilities as assigned by supervisor

WHAT YOU’RE SKILLED AT:

  • Demonstrated knowledge of issues facing participants (e.g. health, substance abuse, mental health, domestic abuse, trauma, immigration, legal)
  • Ability to demonstrate empathy and a non-judgmental attitude when engaging with persons experiencing homelessness
  • Possess a high level of tolerance and understanding for individuals who present for services with mental health and physical health needs
  • Must be flexible and demonstrate ability to adapt and thrive in fast-paced and challenging environments. Navigators are required to work across a variety of offices and field settings (motels, shelters, etc.)
  • Facilitating housing search skills including housing location, filling out housing applications, and the lease-up process
  • Customer Services skills
  • Conflict resolution skills
  • Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
  • Must be able to perform electronic data entry
  • Strong written and verbal communication skills
  • Demonstrated ability to prioritize roles, tasks, and deliverables
  • Effective time management skills
  • Strong advocacy skills
  • Ability to work in a team and independently
  • Ability to meet identify administrative deadlines and program deliverables
  • Creative problem-solving skills
  • Maintain and execute confidential information according to HIPAA standards
  • Bilingual: Spanish/English preferred, but not required
  • Obtain and maintain CPR/First Aid Certification
  • Ability to pass post-offer Tuberculosis (TB) clearances
  • Travel is a regular duty for this position and is required 60% of the time
  • Use of a personal vehicle to travel between worksites and other locations is required
  • Must have and maintain a valid California Driver’s License and auto insurance in good standing
  • Ability to work a 9/80 work schedule

Job Types: Full-time, Part-time

Experience:

 

  • Case management: 1 year (Preferred)

 

Ability to Commute:

 

  • West LA area  (Required) ; Culver City, Marina Del Rey, Santa Monica, Los Angeles, etc. 

 

Ability to Relocate:

 

  • West LA: Relocate before starting work (Required)

 

Work Location: In person