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Technology Specialist

Watsco
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About Watsco & Watsco Ventures

Watsco (www.watsco.com ) is a Fortune 500 company and the 600-pound gorilla in the HVAC/R industry. Even so, we remain hyper ambitious with substantial growth goals. A major engine of this growth will be large and accelerating investments in technology initiatives that aim to increase the speed, convenience and efficiency in serving our customers, and enable Watsco’s reach into new geographies and sales channels. Watsco Ventures is our technology accelerator and their mission is to develop the technologies that help our clients grow their businesses. 

As part of Watsco Ventures, OnCall Air (www.oncallair.com) produces and markets software designed for thousands of HVAC/R contractors operating in the $80 billion HVAC industry across North America. 

This role -- like all roles at Watsco Ventures -- will collaborate with other exciting initiatives within the Watsco Ventures and Watsco technology teams.

Overview: 

We are looking for a Technology Operations Specialist to join our team and help maintain and optimize our product ecosystem. The role is critical to ensure that the product information offered in OnCall Air (e.g., HVAC equipment, accessories, AHRI data) is managed and updated efficiently. If you’re detail-oriented, tech-savvy, and love improving processes, this is the role for you.

Key Responsibilities

  • Equipment Database Management: Maintain accurate product data, categorize new equipment, deactivate outdated items, and implement automation to streamline updates.
  • Account Management: Collaborate with business units to keep template accounts current with product offerings and improve workflows through automation.
  • Product Asset Management: Identify and add relevant assets (videos, brochures) to commonly sold products, ensuring resources are easily accessible.
  • Customer Success Support: Oversee Operations ticketing issues, troubleshoot problems, and enhance processes with automation.
  • Automation: Work with technology teams, AI, and automation tools and scripts to continuously automate workflows related to product operations.

Required Skills

  • Strong Communicator: Ability to work across departments and with customers effectively.
  • Tech-Savvy: Experience with database management is a plus; familiarity with software tools for automation and process improvement.
  • Action & Detail-Oriented: Works fast and smart, with a focus on accuracy and progress.
  • Learning Mindset: Comfortable learning about industry trends, technology, software, and operations continuously.
  • Industry Awareness: Understanding of the HVAC or residential contracting industry is a big plus but not required.

Benefits

As part of Watsco, you'll be a full-time, salaried employee with competitive benefits, including 401k, vacation & paid holidays, health/dental/vision insurance. Our culture (and office space) is open, without a lot of hierarchy or bureaucracy.