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Product Assembly Technician

EPIC iO Technologies
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Product Assembly Technician


Responsibilities & Tasks

  • Provide solution builds for EPIC iO systems created in house based on customer specification, company standards, and requirements, and timely alignment to assigned tasks. 
  • Be a part ofthe Inventory Control of our Build Center.
  • Provide client support and technical issue resolution via phone, email, and other electronic mediums as needed.
  • Make use of EPIC iO’s knowledge base and troubleshooting techniques to produce products, services and to resolve customers' technical issues in a timely and cost-effective manner.
  • Maintaining professional and satisfied relationships with customers by educating clients about the features and benefits of their implemented solution.
  • Utilize EPIC iO’s systems (ex Monday.com, Fish Bowl, etc)  to manage project builds and requirements, customer tickets, communication, and monitor customer environments, log and update customer records, and end-to-end documentation of systems builds and services .
  • Configuration and set-up of customers’ systems (build), document and record, and provide installation and troubleshooting along the customer equipment lifecycle. 
  • Training customers on new and existing products as needed.
  • Collaborate with other team members (across multiple time zones) to schedule service calls and test the hardware/software to resolve customer issues.
  • Perform light lifting of 50lbs or less that will include building trailers, managing inventory, and packing and shipping of product to customers.

Required Qualifications

  • 5 years in a contract manufacturing and/or assembly environment.
  • Background in Industrial, Mechanical, and Electrical Engineering, or a related field. 
  • A minimum of 2 years in a video surveillance technician role.
  • Proficient in using a computer, specifically Windows software and Microsoft Applications (Outlook, Word, Excel, and PowerPoint, MS Teams).
  • Organized, high energy level, and strong work ethic.  
  • Excellent written and verbal communication skills.
  • Outstanding customer service skills & dedication to the “Customer Outcome Experience”.
  • Ability to work well with a team in a fast-paced, changing technology environment, and also work independently when needed to resolve customer hardware and software issues.
  • Ability to multitask and meet specific goals set by supervisors and management.
  • Experience utilizing Modern Professional Services Automation and Remote Monitoring and Management Platforms.
  • Ability to travel to customer sites and provide installation activities.
  • Capability to lift up to 50 lbs.

Desired Qualifications

  • Certifications in Operations Management or Project Management are preferred.
  • At least 2 years of experience working in the Network and Security field.
  • Background in wireless, software, and/or technology-related equipment.
  • Experience with Windows and Linux Operating Systems, along with VMS.
  • Experience with building electronics, implementation of video and computer-related items, including physical installation.
  • Bi-lingual, especially fluent in Spanish, is a plus.
  • Experience utilizing Monday.com, Teams, and Fish Bowl.

Physical Requirements

  • The job is located on a shop floor, and individuals will be primarily standing during their work activities.