Client Engagement Coordinator

About IIA

The International Institute for Analytics (IIA) provides independent, authoritative assessment & research services to enterprises attempting the difficult and complex transition to data-driven operations powered by advanced analytics.

We serve analytics leaders and teams from established, global enterprises challenged to transform their cultures, business processes and technology infrastructures in the face of the imperative that is advanced analytics.

Position Summary

IIA is seeking an organized and energetic Client Engagement Coordinator (CEC) to join our dynamic team. The ideal candidate will play a pivotal role in facilitating meaningful interactions between our clients and our network of data & analytics experts (IIA experts). The CEC will be responsible for coordinating meetings, documenting discussions, and gathering valuable feedback from our clients to ensure that their needs are met in a timely and high-quality manner.

Responsibilities

Key responsibilities include:

• Coordinate meetings between clients and IIA experts, ensuring smooth scheduling and logistical arrangements
• Sit in on client meetings alongside IIA experts, actively participating in discussions and taking comprehensive notes
• Facilitate productive dialogue between clients and IIA experts, ensuring that objectives are clearly communicated and understood
• Gather feedback from clients regarding their experiences and requirements, providing valuable insights to enhance our services
• Collaborate with internal teams to develop tailored solutions that align with client needs and objectives
• Maintain accurate records of client interactions and engagements, ensuring that all relevant information is documented and easily accessible
• Stay updated on industry trends and developments in data & analytics, continuously expanding knowledge and expertise.

Attitude and Professionalism

• Motivates others to work in harmony for team & company goals
• Displays honesty, integrity, and fairness
• Meets and/or exceeds objectives set each month

Qualifications

• Proven experience in client-facing roles; experience within data & analytics organizations a plus
• Interest in data and analytics either as a student or professional
• Tools: Mastery of MSFT Suite, Google Suite, Dropbox, Slack; prior experience using  Salesforce; knowledge of leading calendaring software (Calendly, for example)
• Strong communication and interpersonal skills, with the ability to build rapport and foster positive relationships with clients and colleagues
• Highly organized, schedule-based mindset and prior experience working in a structured project-driven environments; excellent organizational abilities, with a keen attention to detail and the capacity to manage multiple tasks simultaneously
• Proficiency in note-taking and documentation, ensuring that important details are captured accurately
• Familiarity with data & analytics vocabulary, concepts and technologies a plus
• Ability to thrive in a fast-paced, dynamic environment, demonstrating adaptability and resilience