Flier Relations Intern

Flier Relations Intern

Job Location: NY-New York

Company Overview

Blade is a rapidly growing global air mobility platform utilizing a technology-powered, asset light model with unrivaled brand recognition. Blade is focused on efforts to assist the aviation industry in order to accelerate its transition from conventional aircraft to quieter, cleaner Electric Vertical Aircraft (“EVA”), expand new air mobility routes, grow our network of captive passenger infrastructure, and continue to develop our consumer-to-cockpit technology stack.

Job Overview

The BLADE Internship is an immersive 14-week program based in Manhattan, primarily focused on our Flier Relations department. As an intern, you will serve as a key point of contact for BLADE’s clients and enjoy the unique opportunity to work closely with our executive leadership team. This program is designed to foster both professional and personal growth, inviting you to help develop real-world business solutions that drive our strategic initiatives forward. We offer a true deep-dive into the business aviation industry, allowing you to refine your career interests through meaningful, high-impact work that goes well beyond a typical summer job.

Because the aviation world is dynamic and fast-paced, this experience offers a more flexible schedule than a traditional 9-to-5. Our interns get a front-row seat to all aspects of the business, which includes assisting with early-morning flights, evening charters, and various operational tasks. To reach a full 40-hour week, the schedule includes a 4-5 hour weekend shift to capture our peak travel times. To ensure you receive the full benefit of the 14-week curriculum, we ask that any personal time off be limited to a maximum of five days throughout the duration of the internship.

Responsibilities

• Manage inbound flier correspondence via phone, email, chat, etc.
• Communicate flight changes (i.e. delays, weather updates, etc.) in a timely manner
• Ensure data integrity in Salesforce and that all tickets are resolved in a timely manner
• Maintain working knowledge of all BLADE flight and ground products and services
• Work closely alongside Operations, Ground Transport, and Flier Experience teams on all flight updates or changes
• Partner with our Flier Experience, Marketing, and Technology teams to identify and escalate opportunities to better engage with potential and existing fliers, and/or to improve flier experience
• Refer to passenger history in Salesforce on past flights, overall spend, and staff feedback to upsell to clients, when appropriate

Required

• 1+ years experience preferred in sales, customer service, or a customer success role, ideally at a high-growth company
• Pursuing a Bachelor’s Degree in Business Administration, Business Analytics, Marketing, Entrepreneurship, Operations Management, Political Science, Hospitality, Communications, or related fields.
• Excellent interpersonal skills, oral and written communication skills
• Ability to operate well under pressure and to stay focused throughout the day.
• Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays, according to demand, weather, and any additional department needs. 
• Ability to always maintain a clean and professional appearance as per BLADE company policies. 
• Ability to be sensitive to cultural nuances. 
• Must be over 18 years old
• Must be available to work on-site in Manhattan.

Desired

• Experience with Salesforce software platform preferred
• Experience at a front desk at a hotel, restaurant, spa/fitness center preferred. Prior experience in a luxury environment is a huge plus.
• Ability to communicate in French and/or Spanish is a huge plus.

EEO

Compensation for this role is $20-$25/hr. Individual pay is determined by internship role, department, experience, job-related skills, and level of education.
 

As a non-exempt employee, you will be eligible for overtime as per state guidelines.
 

Blade is an Equal Opportunity Employer