Permit Specialist

This employee assists with supervision of the Permit Center customer service principles, processes and operational management, e.g., organizational structure and staffing, workforce management, including forecasting and scheduling, real-time monitoring, metrics and performance measurement, quality monitoring, etc. Assists with management and monitors the daily operations of the Permit Center. As assigned, I may handle escalated customer issues; conduct selection, training, coaching, mentoring and evaluation of staff to ensure individual performance goals are achieved. Performs related duties in the Customer Service Section of the Permit Center as assigned.

Performs related management, analytical and technical duties in the Customer Service Section of the Permit Center as needed.