Direct Support Services

Residential Support

Provide support with Activities of Daily Living (ADLs), including hygiene, meal preparation, housekeeping, and personal care as needed

Ensure the safety, supervision, and well-being of individuals in the home

Support individuals in following daily routines, house rules, and individualized plans

Monitor and report changes in behavior, health, or mood

Assist with medication administration only if properly trained and authorized

Maintain a clean, safe, and respectful living environment

Community-Based Support (CC & CE)

Support individuals during Community Coaching (1:1) and Community Engagement (1:2–3) services

Assist individuals with community outings, social skill development, coping strategies, and independence

Provide transportation to approved activities using personal or agency vehicles, as authorized

Encourage participation in preferred and goal-related community activities

Promote appropriate social behavior, safety awareness, and decision-making in the community

Documentation & Compliance

Complete accurate and timely progress notes and billing sheets in accordance with ISP goals and HCBS standards

Follow documentation timelines and agency procedures

Report incidents, concerns, and significant changes promptly

Maintain compliance with DBHDS, waiver requirements, and agency policies

Professional Conduct

Maintain respectful, professional communication with individuals, families, guardians, residential providers, and agency staff

Attend required trainings, meetings, and supervision sessions

Follow all confidentiality and HIPAA requirements

Adhere to assigned schedules and notify supervisors in advance of absences

Required Qualifications

High school diploma or equivalent

Valid driver’s license and reliable transportation

Ability to pass background checks, fingerprinting, and required screenings

Strong communication and interpersonal skills

Ability to work independently and follow written and verbal instructions