Stanford Health Care - Director, Ambulatory Care & Service Lines, Dermatology and Psychiatry

Stanford Health Care

Director, Ambulatory Care & Service Lines,

Dermatology & Psychiatry

Company Background

Stanford Health Care (SHC), along with Stanford Health Care Tri-Valley and Stanford Medicine Partners, is part of the adult health care delivery system of Stanford Medicine. Combining clinical care, research, and education to advance the understanding and practice of medicine, SHC provides compassionate, coordinated care personalized for the unique needs of every patient. Stanford Health Care is proud to provide patients with the very best in diagnosis and treatment. It is responsible for some of the most important medical advances of the 20th century, and it continues building on its legacy in the 21st century. With a focus on technology balanced by humanism, SHC has translated groundbreaking discoveries into novel treatments.

Situated in the heart of Silicon Valley, SHC’s academic medical center is ideally positioned to attract top-tier medical professionals inspired by the region’s innovative spirit. Strategic partnerships with leading local technology companies further enhance this dynamic environment, enabling Stanford Health Care to transform scientific discoveries into tangible solutions for precise patient care management. Stanford Health Care is creating new delivery models, leveraging its advanced resources to create seamless continuity of care for every patient. From its suite of virtual care services – to primary care offices throughout the Bay Area, outpatient clinics in Redwood City and Palo Alto, and Stanford South Bay Cancer Center – people from around the region and around the world turn to Stanford Health Care for comprehensive solutions to meet all their health care needs.

Stanford Medicine is an ecosystem comprising the School of Medicine, Stanford Health Care and Stanford Children’s Health. Together, they harness the full potential of biomedicine through collaborative research, education, and clinical care for patients of all ages. Precision Health is at the core of what Stanford Medicine does, preventing disease before it strikes and treating it decisively when it does.

Stanford Medicine’s teams of esteemed doctors and pioneering scientists leverage the vast resources of one of the world's leading universities. With groundbreaking programs in medicine, bioengineering, genetics, computer science, and other disciplines, Stanford Medicine is at the forefront of medical breakthroughs in diagnosis and treatment. Whether it’s primary care or specialized services in areas such as cancer, neuroscience, cardiology, and orthopedics, Stanford Medicine’s patients receive the benefit of the most current medical advancements.

At the center of the health system is the new Stanford Hospital, a model of what health care can and should be in the 21st century. Opened in 2019, it captures the promise of the biomedical revolution, translating the innovations of Stanford University and Silicon Valley into better health outcomes. This centerpiece of the health system features an emergency department that increases previous floor space. Beyond enlarging its presence, the hospital is a showcase for innovation: innovative planning, innovative construction, innovative amenities, and innovative technologies, the world’s most advanced diagnostic, therapeutic, and surgical systems to help manage health and wellness.

Throughout Stanford Health Care numerous signs of the success and dynamism of the organization are visible. It is growing and continually improving to serve more members of its community and to serve them more efficiently than ever before. Key metrics and recognitions include: 

Position Mission

The Director, Ambulatory Care & Service Lines, Dermatology & Psychiatry offers an exciting opportunity for a strategic and visionary leader to oversee key service lines for Stanford Health Care. This position directs the strategy and implementation of clinical operations that impact quality and financial performance outcomes for the health system. As an essential member of the Ambulatory Care & Service Lines team, the Director has responsibility for all aspects of clinical operations including staffing, quality and regulatory oversight, patient experience, and financial management. Partnering with key departments across the organization, this position is essential in driving operational excellence and strategic growth while integrating services across SHC’s extensive network to deliver cost-effective care in a safe and efficient work environment.

The Director, Dermatology & Psychiatry Service Line (Psychiatry is inclusive of Sleep Medicine, which is a distinct program) reports to the Vice President, Service Lines (one of four VP, Service Lines positions). Also reporting to the Vice President is:

• Director, Ophthalmology, Service Line & Emeryville / Tri-Valley Operations

The Director of Ambulatory Care & Service Lines, Dermatology & Psychiatry directly oversees the following positions:

• Clinic Manager, Dermatology
• Clinic Manager, Psychiatry / IM
• Clinic Manager, Sleep Clinic

The position manages a total team of approximately 147 FTEs at 10 clinic locations with 240+ providers and more than 200k annual patient visits.

Candidate Qualifications

The successful candidate will ideally possess the following qualifications and experience:

Education & Experience

• A bachelor’s degree in Nursing, Business Administration, Health Administration, Public Administration or a related field is required. A master’s degree in one of these areas is preferred.
• Eight or more years of increasingly responsible and directly related experience in a large, complex academic medical center. Ambulatory care service line experience a plus.
• Dermatology and/or Psychiatry experience a plus.
• Strong expertise with Lean, JIT or Six Sigma techniques preferred.

Capabilities

• Proven leadership skills to influence others to meet patient needs and achieve shared goals, effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, and act as a role model, resource and mentor.
• Success monitoring, controlling and being accountable for service line performance through the development of dashboards with relevant indicators including volume, profitability, and outcomes while maintaining the highest level of customer service for patients.
• Demonstrated ability to build and maintain allegiances with the service line’s 240+ providers and the willingness to be viewed as their champion while maintaining a focus on the efficiency and effectiveness of the Dermatology & Psychiatry service line.
• An engaged and inspirational leader who can drive a culture of proactive, integrated, high quality care delivery through innovation and transformation.
• A visionary leader who thrives in a collaborative, matrixed environment and is committed to working in the complex and diverse ecosystem of academic medicine.
• Deep understanding of data to direct analysis of Dermatology & Psychiatry’s financial, volume, and market share metrics and make recommendations for mechanisms that measure and monitor the impact and success of services.
• A forward-thinking executive who can leverage new technology, models of care and affiliations.
• Thorough understanding of the regulatory environment to monitor trends and ensure compliance with federal, state, and local regulations and standards by credentialing and accrediting agencies.
• An open and participative management style with demonstrated capability to develop a formidable team culture and manage, mentor and grow a team towards identified targets and goals.
• Keen attention to detail and impeccable organizational skills to manage multiple, competing demands while maintaining high quality service and garnering agreement on service line goals.
• Exceptional interpersonal skills to effectively communicate a vision for the Dermatology & Psychiatry Service Line, cultivating strong relationships and working confidently with staff who have various levels of education and expertise to understand their work patterns and partner to drive improvement.
• Genuine enthusiasm for working in an environment of constant change, developing effective and efficient work groups that continually improve operations by focusing on increasing value to customers and eliminating waste.

Personal Characteristics

• Strategic thinker and consensus builder.
• High emotional intelligence.
• Collaborative and innovative.
• Strong business acumen and high sense of purpose.
• Confident and articulate.
• Unquestionable personal integrity.

First-Year Aspirations

The new Director, Dermatology & Psychiatry Service Line will be expected to achieve the following goals in the first twelve to eighteen months of their tenure: 

• Build rapport and instill trust with the Vice President Service Lines, service line peers, School of Medicine Chair and Dermatology and Psychiatry Service Line clinicians and staff.
• Critically and comprehensively evaluate processes, modes of care delivery and outcomes to ensure that operations, quality initiatives and service delivery are efficiently delivered across the service line with a focus on maintaining flow, ensuring patient satisfaction, and delivering high quality outcomes across the continuum of care.
• Collaborate with medical directors and multidisciplinary teams to ensure Dermatology & Psychiatry service line alignment with Stanford Medicine’s mission and vision.
• Work closely with key partners across the enterprise to develop, implement and refine a comprehensive Dermatology & Psychiatry Service Line that will promote operational excellence, grow business, improve quality, and increase staff engagement to achieve breakthrough performance. 
• Evaluate and make recommendations for new and innovative programs and/or expansion opportunities including new care models that improve margins and financial efficiencies.
• Work closely with Ambulatory Quality leaders to set the population health strategy and lead system-wide collaboration for Dermatology & Psychiatry population health interventions to meet targets.
• Foster a culture of quality improvement and patient safety, leading initiatives that enhance clinical outcomes.
• In a performance-driven approach to problem solving, use data and outcomes to fuel continuous improvement in financial, clinical, and operational performance.
• Effectively manage budgets, financial planning and resource allocation to ensure the sustainability and growth of the Dermatology & Psychiatry service line.
• Support a learning culture where process improvement and LEAN thinking are encouraged and rewarded.
• Infuse a climate of unwavering service excellence across the Dermatology & Psychiatry Service Line to continue to build Stanford Health Care’s reputation across the service area.
• Fully model the standards for Stanford Health Care’s C-I-CARE, the foundation of Stanford’s patient experience and a framework for patient-centered interactions that sets a high standard for delivering value and an exceptional experience for SHC’s patients and families.