Durrell Student Manager

The overall function of this position will be to assist in managing student staff in a Residential Dining Services Center as it relates to specified roles and responsibilities. These specialty focuses include but are not limited to accountability & coaching, lead trainer, administrative tasks, operations, etc. The position is designed to be a steppingstone to the Student Manger position. 

Duties also include performing a variety of unsupervised supportive food service work including, but not limited to making salads, dishing desserts, preparing main courses, serving food, loading and checking dishware, delivering food and operating all food service equipment such as deep fryers, char/steam grills, steamers, ovens, slicers, grinders, etc. 

To train and guide new employees and student supervisors as well as ensure follow-up training is delivered throughout the duration of employment. Act as a shift supervisor when needed and an assistant to the student manager.

Essential Job Duties: 

Assist in the daily operations of the dining center, to include but not limited to scheduling, hiring, discipline, management and supervision of Student Team Members and Student Supervisors.  

Work closely with full-time staff and student supervisors to make certain daily schedules help to accomplish all operational tasks in a timely manner. Includes assigning duties to team members, checking in hourlies, and ensuring completion of daily tasks. 

Ensure high-quality customer service, i.e. answering questions, resolving complaints, always working to exceed the expectations of the customer. 

Meet daily scheduling requirements including working a minimum of 20 hrs/wk and specified shifts as described by the manager. 

Attend all mandatory training sessions and meetings.  

Decision Making: 

Maintain professionalism as a supervisor and act as a role model, mentor, and coach for Student Team Members and Student Supervisors.  

Oversee all personnel activities to include: 

-Keeping current student Team Member information, i.e. contact information, files,

etc.

-Manage time-keeping database functions for student employees

-Ensure completion of all student employment paperwork to include employee

evaluations & raises, performance reports, cross-training checklists, training, etc.

-Maintain student employee schedules utilizing a given budget and given labor cost

percentages

-As directed, develop, lead and implement training initiatives

​Decide on disciplinary actions and performance reports for Student Team members and Student Supervisors 

 Advise and inform management staff of disciplinary actions leading to termination of Student Team Members and Student Supervisors 

Other area specifics as assigned by the General Manager 

Supervision:   
Actively manage Student Supervisors and Student Team Members in the successful daily operation of the facility. Learn and follow all guidelines contained in the hourly employee handbook also.  

Train student employees, including Student Supervisors, actively through physical and verbal instruction on operations of the building and supervise those employees at all times.  

Communicate effectively with supervisors and peers while promoting a positive work environment.  

Works closely with full-time staff and management in order to communicate expectation of tasks required for daily operations. Conveys this information to Student Supervisors and team members within the facility.