Customer Service Associate

Contribute to AT&T’s Customer Operations as a Radiant Consulting Associate!

Radiant Consulting, a business consulting firm specializing in sales strategy and campaign management, is seeking a Customer Service Associate to support AT&T’s service operations in Wichita. This role is designed for entry-level professionals with leadership potential who are prepared to build customer service expertise and contribute to high-impact outreach efforts within a corporate framework.

As a Customer Service Associate, you will support AT&T’s customer operations by assisting with service inquiries, resolving account-related issues, and ensuring a consistent and professional customer experience. This role offers structured training and hands-on exposure to customer relationship management, operational coordination, and problem-solving. 

Essential Functions of the Customer Service Associate Role

• Respond to AT&T customer inquiries via phone and email with professionalism, accuracy, and adherence to campaign protocols.
• Resolve service-related issues, including billing discrepancies, account updates, and product-specific questions, using AT&T’s internal systems.
• Maintain detailed and timely documentation of customer interactions, service resolutions, and account activity within CRM platforms.
• Collaborate with management and internal teams to identify service improvements and enhance the overall customer experience across AT&T campaigns.
• Support campaign performance by consistently delivering high-quality service aligned with Radiant Consulting’s operational benchmarks and AT&T’s brand standards.
• Contribute to a positive, results-oriented team culture by sharing insights, supporting peers, and upholding professional conduct in all service-related activities.

Education & Experience Needed for the Customer Service Associate Role

• High school diploma or GED required; an associate or bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• Up to 1 year of customer service experience preferred, ideally within a structured corporate, call center, or telecom environment.
• Proven ability to manage multiple tasks, prioritize effectively, and maintain service accuracy in a fast-paced setting.

Preferred Skills for the Customer Service Associate Role

• Strong problem-solving skills with a calm, professional approach to service inquiries.
• Effective interpersonal communication and a polished, corporate demeanor.
• Ability to collaborate within a team while demonstrating initiative and accountability.
• Interest in career advancement and leadership development within a structured organization.