Peer Advisor Luddy Indianapolis

Peer Advisor

Luddy Indianapolis Peer Advisors provide support to academic advising and career services staff within the Luddy Indianapolis undergraduate programs. They are available for open office hours to help Luddy Indianapolis students navigate the university system, master basic academic processes, act as a referral source for academic and career development, facilitate career workshops, and offer a complementary perspective to the advising and career services staff. Peer Advisors also manage the front desk on the fourth floor of the IT Building (535 W. Michigan Street, Indianapolis, IN 46202). They communicate with students regarding Luddy Indianapolis Student Services, schedule advising and career appointments, assist with student check-in, answer phone calls and emails, and collaborate with the student services professional staff regarding a variety of clerical projects. Students must have some availability between 9:00 am and 5:00 pm.

Peer Advisors actively engage in training and professional development to enhance their own experience, promoting increased levels of responsibility and furthering skill development. 

This position requires a one-year commitment (Spring 2026 – Fall 2026), which includes virtual and in-person training. Training may include, but not be limited to, updated training materials throughout the year.

The hiring team will conduct interviews on a rolling basis for open positions starting in the Spring 2026 and Fall 2026 semesters.

Essential Duties & Responsibilities:

• Provide drop-in support in relation to academic advising and career services to Luddy Indianapolis students, both in-person and online:
  • Offer guidance on university policies, procedures, and deadlines.
  • Provide information on campus resources and direct students to them, as appropriate.
  • Assist students with navigating university technology, including email, One, Student Center, Handshake, Canvas, iGPS, Luddy Indianapolis website, and Stellic.
  • Help students schedule appointments for advising and career services.
  • Assist students through the process of searching for courses, building a schedule, and enrolling in classes through resources and tutorials.
  • Assist students in making mid-semester schedule adjustments and those needing to withdraw from courses.
  • Guide students through various online tools and resources to help them gather information on degree requirements, career prep tools, and opportunities.
  • Assist students with the completion of university forms that impact their progress toward completing their degree.
  • Assisting students one-on-one during drop-in hours to assist in basic interview preparation, job search, resume building, and upcoming market programs and events.
  • Review email, online student-submitted resume and cover letter drafts, and provide detailed and tailored feedback in a timely and professional manner.
  • Maintain comprehensive and accurate records of drop-in student meetings in the Advising Records (AdRx) and Handshake systems. 
  • May assist with providing support to probation students.
• Provide front-line service to students, staff, and guests, in person, online, and on the phone:
  • Offer guidance on university policies, procedures, and deadlines.
  • Provide information on campus resources and direct students to them, as appropriate.
  • Assist students with navigating university technology, including email, One, Student Center, Handshake, Canvas, and iGPS.
  • Schedule advising and career appointments, and check students in for meetings.
  • Maintain the overall operation and organization of the front desk and lobby areas.
• Support Luddy Indianapolis outreach, programs, career workshops, and special projects:
  • Lead office outreach initiatives to support and guide students demonstrating low Canvas engagement, who are in need of an advising meeting, to offer assistance with registration for the upcoming semester, and career coaching for specific student populations.
  • Co-facilitate career workshops (resume, networking, elevator pitch, interviewing, etc.) to students, clubs/student organizations, and orientation resources fairs     
  • Participate in ongoing special projects, including Handshake job/internship reviews, and other projects that arise throughout the year based on office needs and programming.   
  • Manage and respond to student inquiries through the general advising email account, referring emails and voicemails to professional staff as needed. 
  • Represent Luddy Indianapolis at various campus events, including Weeks of Welcome, Honors induction, and career fairs/events throughout the year.
• Attend and actively engage in all training, professional development, one-on-one supervisor meetings, and biweekly staff meetings.

Knowledge & Skills to Be Gained:

Through their work, Peer Advisors develop a wide range of knowledge and skills sought by employers and transferable to various career fields. A student in this role will gain the ability to:

• Communicate complex information clearly and concisely; deliver difficult news with empathy 
• Demonstrate active listening and use questions to clarify and confirm needs and goals
• Exercise creative problem-solving and decision-making in collaboration with others 
• Demonstrate initiative and adaptability in a dynamic work environment 
• Tailor communication to different groups and audiences preferred 
• Work effectively with diverse populations

In accordance with the IU Indianapolis Profiles of Learning for Undergraduate Success, experience in this position will help students become acquainted with the following profiles: 

• Communicator – The ability to listen, write, and speak effectively. Students will gain the ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Students will also learn how to more effectively collaborate with others on projects, and how to provide mentorship to peers. 
• Innovator – The ability to design, plan, organize, and implement projects and tasks within a specific timeframe. Students in this position will be encouraged to make decisions and contribute their ideas in work groups. 
• Problem Solver –The ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Students will gain the ability to find/create solutions to problems using creativity, reasoning, past experiences, and available information and resources. 
• Community Contributor – The ability to demonstrate a sensitivity and awareness to other people and cultures. Students will learn how to relate to co-workers, and inspire others to participate. Additionally, they will also gain the ability to maintain a productive climate and confidently motivate, mobilize, or coach other employees/students.

Required Qualifications:

• Be a full-time undergraduate student in the Luddy School of Informatics, Computing, and Engineering in Indianapolis.
• Graduating no earlier than May 2027. Sophomores preferred. 
• A minimum cumulative GPA of 2.5.
• Working knowledge of university email, Canvas, One, iGPS, Handshake, and the class registration process.
• Skilled in problem-solving and communication (verbal and written).
• Ability to conduct oneself professionally and embrace the diversity of all IU Indianapolis students and guests.
• Ability to listen actively and ask questions to determine the needs of students and guests.
• Ability to establish and maintain excellent working relationships with other staff.
• Ability to maintain confidentiality when working with student educational records.
• Availability during business hours (Monday through Friday, between 9 am and 5 pm).