Client Success Operations Intern
Leadership Solutions Operations Intern
Reports to: Client Success Manager
Department: Client Success
Location: In-office
Duration: Internship (Summer / 10–12 weeks, full time or part time)
About the Role
AIIR Consulting is embarking on an initiative to improve internal processes and workstreams to increase efficiency, reduce confusion, and create a more scalable client experience. We are seeking a Client Success Operations Intern to support this work by developing and organizing collateral, documentation, and templates that enable our Client Success team to remain focused on high-impact client engagement.
This role is ideal for someone who enjoys bringing structure to complexity, improving systems, and translating how work actually happens into clear, usable resources.
Key Responsibilities
- Support the design and documentation of Client Success processes and workflows
- Create and refine internal collateral such as:
- Process documentation
- Playbooks and SOPs
- Templates and checklists
- Client-facing and internal support materials
- Organize and standardize existing materials to improve accessibility and usability
- Partner with Client Success team members to understand current workflows and pain points
- Support ongoing process improvement initiatives and continuous documentation updates
- Maintain version control and ensure materials are kept current
Learning Opportunities
- Exposure to Client Success operations within a professional services and consulting environment
- Hands-on experience with process improvement and operational design
- Collaboration with senior Client Success leaders
- Development of documentation, systems thinking, and stakeholder communication skills
Qualifications
- Currently pursuing or recently completed a degree in Business, Operations, Communications, Organizational Psychology, or a related field
- Strong written communication and documentation skills
- Highly organized with strong attention to detail
- Comfortable working independently and managing multiple workstreams
- Familiarity with Google Workspace, Notion, or similar documentation tools is a plus
- Interest in consulting, client experience, or operations preferred
Success Looks Like
- Clear, consistent, and usable documentation that reduces friction for the Client Success team
- Improved alignment and understanding of Client Success workflows across the organization
- Increased efficiency and reduced reliance on ad-hoc explanations or tribal knowledge
Related Competencies
- Process Thinking & Systems Orientation: Ability to recognize work flows across people, tools, and timelines, and translate that into clear, logical processes and documentation.
- Written Communication & Documentation Clarity: Ability to create concise, well-structured documentation that is easy to understand and apply.
- Attention to Detail & Quality Control: Demonstrates care in organizing materials, maintaining version control, and ensuring accuracy and consistency across materials.
- Collaboration & Stakeholder Listening: Listens effectively to Leadership Solutions team members to understand real-world workflows and pain points, and incorporates feedback into deliverables.
- Self-Management & Follow-Through: Manages tasks independently, meets deadlines, and proactively communicates progress, questions, and risks.