Customer Service Representative

Welcome to Cosmos Management, where we blend business and sales strategy with genuine partnership. In this role, the Customer Service and Sales Representative will be the vital link connecting Fort Myers businesses to the technology that powers them. As a Customer Service and Sales Representative, you'll consult on AT&T's comprehensive business offerings, helping shops and offices bundle essential services.

As a Customer Service and Sales Representative, you’ll support local entrepreneurs in choosing communication tools that grow with them. The Customer Service and Sales Representative clarifies features, simplifies billing, and ensures seamless setup.

Why the Customer Service and Sales Representative Role Matters

A community thrives when its businesses are empowered. The Customer Service and Sales Representative ensures their AT&T solutions for wireless, internet, and voice are thoughtfully integrated, providing the confidence that lets a local business compete and connect.

Key Responsibilities of the Customer Service and Sales Representative

• Manage business client inquiries, activations, upgrades, and account updates across AT&T Business wireless devices, cell phones and internet services.
• Conduct structured business assessments to recommend tailored AT&T solutions that maximize reliability, bundled value, and operational efficiency.
• Oversee account lifecycles by supporting billing adjustments, troubleshooting service issues, and ensuring compliance with AT&T Business standards.
• Strengthen customer loyalty through proactive communication workflows, coordinated follow‑ups, and retention strategies that reinforce subscription stability.
• Collaborate with internal AT&T teams to ensure seamless service delivery, resolve escalated concerns efficiently, and maintain professional standards of support.
• Document and track account interactions, feedback, and retention metrics using CRM platforms and reporting tools to support performance analysis and business growth.

What We’re Looking For in a Customer Service and Sales Representative

• Experience in customer support, account management, or sales, with emphasis on telecommunications or subscription‑based services.
• Strong communication skills with the ability to simplify AT&T Business offerings and present bundled solutions clearly.
• Highly organized and detail‑oriented, capable of managing multiple accounts, service requests, and priorities in fast‑paced business environments.
• High school diploma or GED preferred