Continuing Education Student Office Assistant

Position Summary

The Department of Continuing Education Programming at the School of Continuing Education is seeking an outgoing, self-motivated, hard-working UWM student with excellent communication, customer service, and organizational skills. This fast-paced department offers a rich curriculum to continuing education students in such areas as professional development and languages. The School of Continuing Education is in the Plankinton Building at 161 W. Wisconsin Ave., in downtown Milwaukee. The primary responsibility of this position is to provide administrative support to the Professional Development team members and program managers by interacting with program registrants, instructors, and conference services staff to ensure programs run seamlessly. The position functions with a good deal of independence in terms of daily activities and decision-making and requires excellent interpersonal and communication skills. 

Qualifications

Excellent customer service skills Excellent written and verbal communication skills Demonstrated organizational ability and time management skills Willingness to learn and perform a wide and changing variety of tasks Working knowledge of Microsoft Suite: Word, Access, Excel Detail oriented; Accuracy and resourcefulness (problem solve) are essential Motivation and ability to work within a cooperative, self-directed, fast-paced workgroup Maturity; ability to work in a professional environment Previous office or similar experience preferred Work Study preferred, but not required

Essential Duties

• Assist in the production of course materials for Continuing Education programs.
• Assist with processing applications.
• Provide quality customer service to students/participants, external organizations, and internal departments.
• Provide phone coverage and manage incoming calls.
• Type, edit, and file documents, and compile mailings.
• Operate business equipment, including copy, scan, and fax machines.
• Assist with special projects.
• Assist with opening and/or closing programs (Language programs as needed).
• Update SCE programs on the website.
• Assist with creating SET tool files.
• Produce Zoom courses, including assisting instructors during online classes.

Special Conditions

The School of Continuing Education is in the Plankinton Building at 161 W. Wisconsin Ave., in downtown Milwaukee. All Applicants must submit a resume, a Cover Letter, Detailed Availability including Class Schedule, and all other time commitments.

PANTHER EDGE COMPETENCIES DEVELOPED AT THE JOB:

☒ Critical Thinking ☒ Communication ☒ Collaboration ☒ Equity and Inclusion ☒ Professionalism☒ Community Engagement ☒ Tech Savviness  ☒ Self-Reflective Lifelong Learning