Service Manager Trainee

Are you ready for a role where you can grow, make an impact, and be part of a Team?

At Camo Crew Responsible Junk Removal, we’re not just looking for another employee—we’re looking for someone who thrives on hunger, camaraderie, and dependability. If you bring relentless drive, take pride in being a reliable teammate, and want to grow within a company that values your contributions, this could be the opportunity for you.

We need people who live these values every day—not just in words, but in action. If you’re someone who steps up when needed, supports your team, and pushes yourself to be better, we want to hear from you. If you’re just looking for a job to clock in and out of, this isn’t the place for you.

Sound like the challenge you’ve been looking for? Keep reading—you might just be the perfect fit.

Who We Are: Camo Crew is a veteran-owned, mission focused and values driven organization. Our mission is to prevent unwanted items from entering the landfill by sorting and diverting items through our 5-Phase Recovery Process. We’re here to help with any size job, easing the stress or burden unwanted items bring. We provide junk removal and hauling services to both residential and commercial customers. At Camo Crew, we pride ourselves on excellent customer services, demonstrated by a 5 star rating based on over 2,300 Google reviews. In addition to being heavily involved in making our communities better, Camo Crew employees receive competitive wages, the option to participate in a company health insurance program, quarterly bonuses, and exciting quarterly team events.

Join Camo Crew as a Service Manager Trainee and become a force behind a company that goes beyond junk removal to make a real impact on the environment and community.

If you’re ready to showcase your hunger, dependability, and camaraderie on a daily basis, apply today.

FLSA Status: Salary, Exempt

Travel: Some overnight travel may be required

Compensation: $50,000/yr - Eligible for medical insurance after 60 days

What is the job

Position Purpose

The Services Manager is a leadership position responsible for delivering legendary service by training, leading, and holding accountable the entire Service Team. This role serves as the lead estimator, lead trainer, and hiring manager for all service positions. The Services Manager ensures quality control, team performance, and optimal job execution while upholding Camo Crew’s core values and customer experience standards.

Required Skills

• Leadership, Management & Accountability: Ability to train, direct, and coach a diverse team in a fast-paced field environment according to standards.
• Hiring & Talent Development: Skilled in recruiting, interviewing, and mentoring new team members.
• Customer Service Excellence: Ability to set standards for and model 5-star customer interactions.
• Estimating: Provides accurate onsite estimates and closes complex jobs.Training Program Execution: Capable of leading onboarding and advanced training programs.
• Conflict Resolution: Handles employee or customer issues professionally and constructively.
• Time & Route Optimization: Maximizes truck efficiency and daily job productivity.
• Tech Fluency: Familiarity with Jobber, GSuite, GPS systems, CRM, and digital scheduling/timekeeping tools (future).
• Time Management: Able to juggle projects with tight turnarounds.
• Facilities Awareness: Capable of light facility maintenance and vendor coordination.
• Growth Mindset: Eagerness to improve and adapt to a fast-paced environment.
• Driving Skills: Maintain clean driving record

Schedule Expectations

Primarily M-F. Must be responsive from pre-dispatch to end-of-day reports. Secondary manager coverage for Saturday E-Recycling events. Unlimited PTO with prior coverage planning required.

Responsibilities:

Lead the Service Team

• Assign and adjust daily job schedules based on workload and team capacity.
• Supervise team leads, drivers, and recycling specialists during operations
• Conduct weekly huddles, job debriefs, and coachable moments in the field.
• Hold Crew Members accountable to dress code, SOPs, and timekeeping.

Estimating & Field Sales

• Serve as the lead estimator for residential and commercial clients
• Provide onsite estimates, close high-value leads, and coordinate with Operations on scheduling
• Train team members on estimating techniques

Training, and Onboarding

• Oversee the 12-week training program; ensure checklists and documentation are up to date.
• Deliver hands-on and classroom training for field skills, efficiency, and safety.
• Identify skill gaps and implement tailored development plans.

Quality Control & Performance Reviews

• Conduct regular field inspections and job audits
• Implement job debriefs and collect customer feedback
• Deliver quarterly performance reviews and improvement plans
• Ensure first-time job completion and minimize call-backs.

Operational Execution

• Maintain crew efficiency, timeliness, and job closeout processes
• Monitor trends in field issues and escalate when recurring.
• Complete Jobber work orders promptly and thoroughly.
• Professionally handle customer issues and escalate as needed.
• Execute reassignment of service work as needed for efficiency.
• Address equipment, safety, or vehicle concerns in real time.
• Communicate vehicle and equipment needs with Ops

Job Type: Full-time

Benefits:

• Health insurance
• Referral program
• Unlimited PTO

Schedule:

• 10 hour shift

Work Location: In person