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This recruitment is open to WA residents and those residing on the ID/WA and OR/WA borders.

 

THE OPPORTUNITY

This role is all about making Microsoft 365 work better for the people who rely on it every day. As part of the M365 Support team, you will support and administer SharePoint, Teams, and OneDrive across a large enterprise environment. You will help users solve problems, design better collaboration spaces, and adopt consistent standards that improve how information is organized, shared, and secured. This is an entry level enterprise application support role where you will build hands on experience with system administration, governance, user support, and solution design while working alongside experienced administrators.

 

Key Responsibilities:

  • Provide day-to-day administration and tier two enterprise support for SharePoint, Teams, and OneDrive
  • Troubleshoot user issues by researching root causes, testing solutions, and following issues through resolution
  • Partner with business teams to plan, build, and improve SharePoint sites and Teams that support real work including external partner access and collaboration
  • Help maintain information architecture including metadata, site structure, and content organization
  • Contribute to platform governance, standards, and security best practices
  • Support training, documentation, and user resources that improve adoption and consistency of M365 best practices
  • Assist with testing and agency communication of ongoing improvements or changes to functionality of M365 services

 

Why You’ll Love This Role

  • You get hands on experience supporting enterprise scale collaboration platforms
  • You will work on a mix of technical problem solving and user focused solution design
  • You will build skills in system administration, governance, and support workflows
  • You will see the direct impact of your work in how people collaborate and share information
  • You will be part of a team that values learning, documentation, and continuous improvement
  • The role offers a strong foundation for growth within M365, enterprise systems, or IT service management

 

The Ideal Candidate

You enjoy digging into how systems work and helping others use technology more effectively. You are comfortable juggling multiple requests, troubleshooting issues, and learning as you go. You can explain technical concepts in plain language and are thoughtful about user experience, structure, and consistency. You take ownership of your work, pay attention to details, and value building solutions that are reliable, scalable, and easy to maintain.

 

QUALIFICATIONS

We value all relevant experience and encourage applicants from all backgrounds. You must meet all of the criteria listed in the required section to be considered. Experience may have been gained through paid or unpaid activities. While “Preferred Experience” is not required, these skills or experiences can help you stand out as a candidate.

 

Required Qualifications:

 

Three (3) years professional experience in one or more of the following IT disciplines: SharePoint Online or Server Administration, Systems development, Web Site Design/Development and Management, Web Content Management Systems or IT Consulting. Experience must include:

  • Experience Designing, developing or configuring web sites or web collaboration software.
  • Experience preparing documentation including internal technical documents, system diagrams, use cases, test cases, and user documentation and manuals.
  • Proficiency in translating complex technical issues into readily understood concepts for staff, management, and the public.