IT Support Intern

Learning Objectives

By the end of the internship, the IT Support Intern will have the opportunity to:

Gain hands-on experience providing technical support in a professional IT environment

Develop practical troubleshooting skills for hardware, software, and basic network-related issues

Learn best practices for IT customer service and end-user support

Become familiar with enterprise operating systems, including Windows 11, and productivity tools such as Microsoft Office 365

Understand IT asset management processes, including hardware installation, relocation, and peripheral support

Build experience creating technical documentation and standard operating procedures

Improve professional communication, time management, and teamwork skills within an IT department

Qualifications

High school diploma required; prior IT or computer-related coursework preferred

Currently enrolled in a college or university program related to Information Technology, Computer Science, or a related field

Strong interest in information technology systems, infrastructure, and applications

Demonstrated analytical and problem-solving skills

Excellent customer service orientation

Strong verbal and written communication skills

Effective time management and organizational skills

Working knowledge of operating systems (Windows 11) and software applications such as Microsoft Office 365

Ability to maintain confidentiality and handle sensitive information appropriately

Responsibilities

The IT Support Intern will assist with daily tasks and operations within the Information Technology department, including the following:

Provide technical support and customer service under general supervision, applying a high level of professionalism and technical aptitude

Install, configure, and support desktop software and web-based applications as appropriate

Perform installation, relocation, additions, and changes (IMAC) for desktop hardware and peripherals

Create and maintain documentation for tasks and procedures that do not already have established configuration guidelines

Establish and maintain effective communication with customers throughout the lifecycle of support requests

Perform other related duties as assigned

Position Details

Part-time position, approximately 20–25 hours per week

Monday through Thursday schedule

On-site position (remote work NOT available)

Must have reliable transportation to commute to the work location

Position is intended for college students/interns