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Intern (IT)

City of Dothan
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This position may be considered for full time employment.

 

 

Pay Rates vary:

$16.72/hour for Freshmen and Sophomores

$22.30/hour for Juniors, Seniors, Recent Graduates (within the last 12 months) and returning City of Dothan interns.

 

This is an INTERNSHIP position and ALL applicants must be registered full time students and/or post graduate students within the last twelve months to apply. 

The Internship Program is designed to be mutually beneficial for the student and the City of Dothan, and while the City considers this program a part of the overall workforce planning system, there can be NO guarantee of full-time employment at the end of the internship.  Funding for this program will be determined annually.

 

The student internship position is a twelve (12) week assignment designed to enrich students through employment opportunities with the City of Dothan. 

 

The intern will complete assigned tasks including, but not limited to, providing program or project support which may include the collection and analysis of data, creation and formal presentations of drafts, reports, proposals, charts, testing results and other engineering related documentation.  The intern will operate under close supervision of a designated supervisor.

 

Major Duties

 

Customer Service Division

 

  • Wipes 2nd generation PC's, then re-images for re-deploy to replace outdated older PC's.

 

  • Upgrades current PC's to the newest version of MS Office.

 

  • Provides general helpdesk support.

 

  • Assists with software or asset inventory projects.

 

  • Assists with endpoint security audit projects.

 

Infrastructure Division

 

  • Assists with wiring, cabling, racks, or wireless projects.

 

  • Assists with infrastructure project to include documenting with new network standard identification system.

 

  • Develops flow diagrams, charts data usage, performs storage capacity analysis, etc.

 

  • Performs network switch deployment, rack refreshes.

 

Applications Support Division

 

  • Assists with several application implementation projects.

 

  • Performs data analysis or scripting.

 

  • Develops data migration plans and documents.

 

  • Assists with process flow diagramming, business process analysis.

 

  • Analyzes software functionality and compares to business purpose.

 

  • Implements new software and/or sets up user training and/or test scripts.

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION

 

  • Knowledge of information technology security principles and protocols.

 

  • Knowledge of computer hardware installation, repair, and maintenance principles.

 

  • Knowledge of computer software installation, repair, and maintenance principles.

 

  • Knowledge of end user support services principles.

 

  • Skill in troubleshooting and resolving computer hardware and software problems.

 

  • Skill in problem solving.

 

  • Skill in prioritizing and planning.

 

  • Skill in interpersonal relations.

 

  • Skill in oral and written communication.

 

SUPERVISORY CONTROLS

 

The Information Technology Division Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the results.

 

GUIDELINES

 

Guidelines include industry best practices, manufacturer installation, operations and repair manuals, and department and city policies and procedures. These guidelines are generally clear and specific but require some interpretation in application. 



 

COMPLEXITY/SCOPE OF WORK

 

  • The work consists of related technical duties. The variety of customer needs contribute to the complexity of the position.

 

  • The purpose of this position is to provide technical support for the installation, repair, and maintenance of the city’s information technology systems. Successful performance contributes to the efficiency and effectiveness of a variety of city operations.

 

CONTACTS

                                                                      

  • Contacts are typically with participants, co-workers, other city employees, and the public. 

 

  • Contacts are typically to exchange information, resolve problems, and provide services. 

 

PHYSICAL DEMANDS/ WORK ENVIRONMENT

 

  • The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, distinguishes between shades of color, and utilizes the sense of smell.

 

  • The work is typically performed in an office, computer room, stockroom, warehouse, and outdoors, occasionally in cold or inclement weather. The employee may be exposed to dust, dirt, grease, and machinery with moving parts.

 

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

 

None.

 

Minimum Qualifications

 

  • Graduation from a standard senior-high school or GED equivalent, as recognized by the United States Department of Education (USDE) or Council for Higher Education Accreditation (CHEA); and 

 

  • Minimum twenty-four (24) credit hours from an accredited* college or university completed by the end of Spring 2026 semester (currently enrolled or within 12 months), in pursuit of an Associate's degree or higher in Information Technology, Computer Science, Management Information Systems, or closely related field; and

 

  • A 2.5 (on a 4.0 scale) or better GPA on all completed coursework (provide the last grade report OR a copy of your transcript); and

 

  • Prior work experience, community involvement, or participation in extra-curricular activities.

 

*Accredited through an agency recognized by the U.S. Department of Education (USDE) or the Council for Higher Education (CHEA).

 

CONDITION OF EMPLOYMENT/PROMOTION/DEMOTION/TRANSFER:

Employees are required to complete/sign the Certification & Condition of Employment/Promotion/Demotion/Transfer form(s).   [See condition(s) for details.]

 

NECESSARY SPECIAL REQUIREMENTS

 

  • Possession of a valid operator driver’s license and an acceptable driving record. (PBA 9/10/01).


 

  • Employees in this position are fingerprinted within 30 days of hire/promotion/transfer/demotion.


 

  • Employees in this position are required to complete and pass the Criminal Justice Information System (CJIS) security training and exam annually after the initial training.

 

  • An applicant for this position is subject to various background investigations up to and including a criminal, credit, past employment, and reference checks. 

 

  • Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy which includes pre-employment and random tests for the duration of employment in this position. (PBA 08/13/12).

 

  • Must meet the City of Dothan’s employment physical standards which include drug/alcohol testing.

 

Application / Examination

 

Qualified applicants will be evaluated based on training and experience as documented on their application.  This evaluation will comprise 100% of their final grade.

 

Applicants with a disability who feel they need accommodation should contact the Personnel Department in writing on or before the closing date of this advertisement by emailing jobs@dothan.org.

 

An Equal Opportunity, Affirmative Action Employer