Compliance and Training Supervisor, Ground Handling

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Compliance and Training Supervisor in our Ground Handling Department. The primary responsibility of the position is researching and reporting operational performance metrics and facilitating continuous learning opportunities for our team members in the station. The successful candidate will have one year of airline experience, preferably in multiple functions (ticketing, gate, ramp, and catering). This position will report to the Manager, Planning and Compliance.

Essential Duties:

Manage training projects and instruction of monthly/quarterly/yearly recurrent classroom training

Research flight delays, operational irregularities, and passenger feedback

Conduct weekly/monthly performance metric reporting

Keep both the company goals and customer expectations in mind when overseeing daily operations

Coach and provide career development to the staff

Correct non-compliant behavior and impose disciplinary action as required

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Administrative duties may include daily/weekly/monthly reports

Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems

Provide support when employee absence affects the operation

Job Qualifications and Competencies:

One (1) year of airline experience, preferably in multiple functions (ticketing, gate, ramp, catering)

Outstanding organizational skills and ability to multi-task

Ability to work independently, set and meet own deadlines

Ability to work well with all levels of management and support staff

Ability to defuse conflicts among team members

Ability to convey ideas and information to all levels of employees

Familiarity with Microsoft Office Suite

Preferred Qualifications:

Two (2) years of airline experience

Experienced instructor or public speaker

Familiarity with Tableau and Cognos

Extensive knowledge of Sabre and Ascent suite of products

Bachelor’s Degree in Aviation, Education, or another related field

Work Environment:

Standard office environment, use of telephones, computers, and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays, and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds 

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$18.75/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.