Customer Service Representative

We believe in building strong connections between our clients and their customers by providing excellent service, innovative brand management, and creative ways to bring products and services to life inside major retailers. We offer paid, comprehensive training and mentorship, with a culture that values growth, leadership, and the development of human potential.

We are seeking a friendly, proactive Customer Service Representative to join our team. In this role, you will serve as a key point of contact for customers in retail settings and via other channels, helping them understand products, resolve issues, and ensuring a positive customer experience. This Customer Service Representative position is an entry-level position with plenty of opportunity for internal advancement.

Customer Service Representative Responsibilities

• Greet and interact with customers face-to-face in retail environments providing assistance with product information, usage, and selection.
• Listen actively to customer concerns, questions, or feedback, and help troubleshoot product or service issues.
• Process orders, returns or exchanges, manage basic account or transaction details.
• Maintain product knowledge: stay up-to-date on current products, brand features, promotions, and industry trends relevant to your assigned accounts.
• Coordinate with sales, marketing, and retail teams to ensure that customers’ needs are addressed and resolved efficiently.
• Document customer interactions, follow-ups, feedback, and issues in internal systems.
• Contribute to customer retention by ensuring satisfaction, anticipating future needs, and referring or upselling when appropriate.
• Participate in training and development programs to build skills and advance in your career.

Customer Service Representative Requirements

• High school diploma or equivalent.
• Strong customer service skills: excellent listening, verbal, written communication.
• Friendly, patient, and able to remain calm and solution-oriented under pressure.
• Willingness to learn: our training program will teach product knowledge, client portfolio, and retail-sales techniques.
• Ability to work effectively in a retail/field environment and/or remotely, depending on assignment.
• Basic computer literacy: experience with digital communication tools, CRM or order/transaction systems.
• Self-motivated, reliable, responsible; a team player who takes pride in quality of work.