IOC On Site Analyst

IOC On Site Analyst

• Location: Remote, Texas, United States of America
• Category: Service Delivery and Client Success
• Remote Type: On-site Working
• Job Type: Full time

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

This is NOT a remote position. Job location is in Dallas, TX

Provider shall be responsible for performing the following duties:

On an on-demand basis as requested by Hudson, provide qualified technician(s) to perform any requested onsite technical support at the locations below, which shall include assisting with break-fix, install, moves, adds and changes, and asset management for Hudson.

What you'll be doing

Technician Responsibilities 

• Break-fix office (including conference room) and end user system support 
  • Desktop 
  • Peripheral 
  • Network 
  • Phone 
  • Mobile Device 
  • Video Conferencing 
  • Projection 
  • If applicable, break/fix documentation: 
    • Updating tickets to document tasks performed, results and any outstanding actions 
• Install 
  • Deployment of new office and end user systems as outlined above 
• Moves 
  • Relocation of existing end user and or office equipment 
• Adds 
  • Addition to existing networks 
• Changes 
  • Changes to existing network or configuration 
• Asset management 
  • Documentation of deployment of end user systems 
  • End User device warranty return management 

Technician classification and minimum dispatch requirements:  

• On-Demand (OD) 

o

Minimum 4 hours per dispatch not to exceed 8 hours in a day without Provider manager’s approval 

o

Dispatch on As-Needed Basis 

• Hudson shall provide advance notice as available for each request 

Technician Tools 

 Technician(s) assigned hereunder shall carry the following standard equipment for all on-site dispatches:  

• Functioning Laptop running Windows 10 and including: Wireless 
• Ethernet 
• Serial 
• Console Cable 

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.