Loan Operations Team Lead

Job Description

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Loan Operations Team Lead is responsible for guiding and assisting the team and will monitor and generate all written communication timely and accurately for operations loan portfolios. This position will be responsible for error resolutions and process changes/updates to reduce ongoing inaccuracies.

The Loan Operations Team Lead supports management as an escalation point and acts as the point person for initial internal department questions regarding the processing of all loan functions. This position will support training of all functions including, but not limited to, reports and MSP data processing.

Essential Duties and Responsibilities

• Updates and reviews the MSP system with all new data input on the portfolio. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Review upcoming changes to ensure data is accurate and consumer disclosures are sent in a timely manner. Supports other members of the team on training and awareness. 
• Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Provides support to newer members of the team to ensure the department is following process uniformly. 
• Completes all data requirements within MSP on any and all acquired loan population that will need specific MSP data requirements. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines and provides support to other member of the team on training and awareness of these loan requirements.
• Assists, trains, and guides the team in their role and responsibilities as it pertains to the directives given to them pertaining to loan assignments.  Serves as the go to for others on the team.
• Maintains, updates and produces reports for all loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations.    
• Performs miscellaneous duties as assigned.

Position Requirements

Education

• High school diploma or equivalent required
• Associated Degree Preferred

Experience

• Minimum three years loan servicing experience required.
• Full understanding of reports, and loan documents preferred.
• Understanding of FHA, VA, USDA Government loan products preferred.   

Functional/Technical Skills

• Effective verbal and written communication skills with ability to instruct members of team.
• Some reporting experience and data analytics  
• Experience using Microsoft Office
• Intermediate Microsoft Excel skills
• Displays strong organizational skills and manages time effectively.
• Ability to multi-task and deal with competing priorities
• Ability to meet deadlines.
• Ability to adapt to a changing environment.
• Ability to understand and utilize investor guidelines.

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.    

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending.  If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.