Technician, Contracted Services - R6546

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.
 
At Regional Transportation District (RTD), We make lives better through connections!
 
When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.
 
RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
 
(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)
 
This position performs a variety of tasks related to the monitoring and administration of privatization contracts. The position also coordinates and facilitates interdepartmental and contractor contacts and serves as contractual liaison between the organization and contractors.
 
DUTIES & RESPONSIBILITIES:
 
ESSENTIAL:
 
    * Facilitates communication between private contractors and internal personnel, troubleshoots problems, responds to information requests, follows up on accident and incident investigations, and resolves service issues.
    * Identifies record-able service/performance issues through dispatch reports, determines when service loss/additions are to be assessed and granted within the terms of the contract(s) and creates daily service reports.
    * Determines when liquidated damages should be assessed within the terms of the contract(s), evaluates contractor performance through site visits, maintenance inspections and customer complaints, identifies specific and trending issues, ensures compliance with contractual requirements, and recommends appropriate remedial action if needed.
    * Schedules and conducts periodic data and records reviews and site visits ensuring adherence to DOT, CDL, Drug and Alcohol, ADA and/or contractual requirements.
    * Evaluates and certifies contractor personnel as acceptable for the positions of classroom operator instructor, behind-the-wheel operator instructor, and revenue operator instructor. Reviews content and consistency of the private contractor's bus operator training program.
    * Evaluates fleet maintenance records and ensures compliance with DOT, ADA and the organization’s requirements.  Performs quality inspections for appearance, cleanliness and to identify maintenance and repair needs of bus fleets.  Prepares work requests for contractors and verifies completion.
    * Reviews relevant policies, practices, and procedures to identify potential disparities related to compliance with the Americans with Disabilities Act, and makes recommendations for actions to overcome any identified issues.
 
OTHER:
    * All job-related duties as assigned.
 
QUALIFICATIONS:
 
    * Associate Degree in business or a related field preferred
    * A minimum of two years of administrative support experience.
    * Ability to work flexible hours, at different locations, and environments.
    * Proficient with Microsoft Office Suite.  Ability to learn specialized software programs.
    * Ability to communicate effectively, orally and in writing.
    * Ability to use sound judgment.
    * Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details and work independently with minimal supervision.
    * Knowledge of principles of contract management.
    * Knowledge of business management practices, including basic accounting and statistics.
    * Knowledge of local, state, and federal laws, regulations and procedures related to transportation programs.  Knowledge and understanding of all applicable transportation-based regulations to include, but not limited to, FTA, FMCSA, ADA, Civil Rights, and DOT.
    * Ability to develop and apply an understanding of departmental and agency goals and objectives.
    * Ability to analyze and interpret complex and ambiguous laws, rules and regulations.
    * Ability to develop consensus among various contractors, department managers and individuals.
    * Ability to read, analyze and interpret proposals and contracts.
    * Valid Colorado driver’s license.
 
OR:
    * An equivalent combination of education, experience, knowledge, skills, abilities.
 
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
 
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
    * While performing the duties of this job, the employee is frequently required to stand; walk and sit.
    * The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.
    * The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 
    * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    * While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; explosives and risk of radiation.
    * The noise level in the work environment is usually moderate.
 
CAREER MAP:
 
Based on job performance, experience, education and position availability the next step on the career map for this position may be: Senior Technician, Contracted Services
 
We are considering all applications for this position until the close date of January 5, 2026. For consideration, please apply before the posting end date.
 
Pay Range:
$54,858.00 - $77,487.75 Annual
 
EEO POLICY AND ADA ACCOMMODATIONS 
 
RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to
employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.
 
To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]
 
RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.