Sales Team Member

Sales Team Member @ Great Harvest Pensacola  

321 N DeVillier’s St, Pensacola, FL, 32502

Description

The Sales Team role is the face of our bakery and plays a vital part in delivering exceptional customer service that brings our mission to life every day. This position focuses on building genuine customer connections while confidently selling and merchandising our breads and products in a fast-paced, welcoming environment. By maintaining cleanliness, accuracy, and an energetic pace at the counter, the Sales Team ensures a positive and memorable experience for every guest. This role is essential to building customer loyalty, supporting daily operations, and upholding the warm, community-centered atmosphere of our bakery.

Essential Duties

• Approach all aspects of job with the following priorities in mind:
  • Customers must be acknowledged and served with a sense of urgency! All customers are greeted with a smile and in a friendly manner.
  • Customer/sales/dining area must be kept neat and clean.
  • Chores must be done routinely and consistently.
• Serve customers in a patient, cheerful way that reflects how we value our customers, our products, and our business.
• Prioritize all chores with product quality and presentation in mind: bagging and merchandising/display of product is the top priority in chores.
• Handle all cash transactions with 100% accuracy: handle cash according to policy, be efficient and proficient in all aspects of POS operation, gift cards, coupons, misrings, etc.
• Handle and package all products with utmost care.
• Hustle at all times: moving fast yet neatly and safely.
• Answer phones in a way that is consistent with our standards of customer service, using a friendly and cheerful voice.
• Develop a sharp sense of product knowledge using assigned materials and training sessions to be able to satisfactorily answer customer's questions.
• Take special orders properly. Name and phone # of orderer are a must. Organize orders so that production staff can fill every order on its due date.
• Clean the store using checklists to our standards.
• Make every effort to offer our customers service above and beyond the call of duty--before we open, after we close, help to car, deliver if possible, etc.--to establish our store as excellent in customer service.
• Help out in any assigned "Winning Hearts" projects or events.
• Adhere to the dress code.
• Be available extra hours during holiday seasons (Easter, Thanksgiving and Christmas at a minimum).
• Other duties as assigned.

Requirements

Knowledge, Skills, & Abilities

• Strong customer service and product knowledge.
• High energy; flexible early/long shifts.
• Positive attitude under pressure.
• Organized, fast, detail-focused multitasking.
• Self-motivated; improves team atmosphere.
• Cost-conscious; minimizes waste and errors.
• Clear, friendly, professional communication.
• Leads by example; resolves issues calmly.
• Must be at least 18 years of age and have a phone.
• Must be dependable and work all scheduled shifts, including early morning shifts.
• Must exhibit high standards of personal cleanliness.
• Be on time; maintain a positive attitude (so as to encourage a positive impact on bakery atmosphere and morale); maintain positive working relationship with owners and fellow crewmembers; perform all duties with customer effect in mind and prioritize accordingly; hustle at all times, yet work neatly.

Education & Experience

Previous customer service experience is highly preferred. Bakery or café experience unnecessary; position will receive on-the-job training.

Physical Requirements

Must be able to lift and carry loads of 30 pounds and perform other physically strenuous mixing tasks throughout the production shift, with or without accommodation.

Position Type & Expected Hours of Work

This is a regular, part-time, non-exempt role. Days and hours will vary according to business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

The Studer Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.