Case Manager
Requirements (Education, Experience, Licensure, Certification):
- High school diploma or GED and 1 year of work related experience.
Preferred Qualifications:
- Associate's degree and 1 to 3 years of work related experience, including 2 years of Juvenile Court work experience.
Special Working Conditions and/or Hazards:
- Employees work indoors and are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
Job Duties:
- Assists assigned Magistrate in the courtroom by performing specified tasks to enhance the efficient operation of the courtroom and orderly case flow.
- Coordinates docketing issues, past due reports and messages between the Magistrates, clients and professional staff.
- Assists with departmental operations on as needed basis, including, but not limited to, answering reception desk telephone, assisting walk-ins, scheduling hearings, etc.
- Compiles and obtains docket dates and notifies parties of continued hearings.
- Responsible for sending all completed paperwork to appropriate parties and departments at the conclusion of hearings.
- Assists attorneys and the public regarding policy and procedure.
- Performs other duties as assigned.
- Demonstrates regular and predictable attendance.
Summary of KNOWLEDGE, SKILLS AND ABILITIES required for the position:
- Must possess clerical/administrative skills/abilities, which include: Ability to type accurately and efficiently in a variety of systems, write legibly and demonstrate excellent clerical skills.
- Must possess computer/technical skills/abilities, which include: Must be able to use computer software, including, but not limited to: GroupWise, Microsoft Office and the Court's JCMS case management system.
- Must possess project/process management skills/abilities, which include: Excellent organizational skills and time management skills with a high degree of precision; Must possess good judgment and problem solving skills.
- Must possess written and oral communication skills/abilities, which include: Ability to communicate professionally, courteously, and effectively in person, in writing and over the phone; Ability to maintain positive, professional working relationships with associates, supervisors, officials and the general public. Must be able to work independently and be a self-starter.
- Must possess job knowledge of departmental policies and procedures, resources available to the public, and knowledge of Dependency Court jurisdiction, including interfacing agencies.