Entry-Level Client Service Specialist

🚀 Join KEYENCE as a Customer Support Specialist 

Location: Keyence NJ Admin – Elmwood Park, NJ 
Total Compensation (Base + Bonus): $69,852 

Schedule: 8:00a-5:00p; M-F 

As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers. 

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems. 
• Communicate proactively with customers and product specialists to ensure smooth order processing. 
• Follow up on requests through completion with accuracy and efficiency. 
• Identify and resolve customer inquiries promptly. 
• Route incoming calls to the appropriate product specialist or team. 
• Adhere to established workflows while suggesting improvements for efficiency. 
• Report inefficiencies to enhance customer experience. 

🎓 Qualifications 

• Bachelor’s degree or higher. 
• Proficiency in Microsoft Office (Excel, Outlook). 
• Strong attention to detail and problem-solving skills. 
• Ability to multitask with urgency in a fast-paced environment. 
• Friendly, flexible, and collaborative team player. 
• Ability to type at least 50 WPM. 
• Previous administrative or customer service experience is a plus. 
• High-speed internet access for hybrid work schedule. 
• Attendance at annual department conference required. 

💼 What We Offer 

• Base Salary: $57,240 
• Bonus Target: $12,612 annually (performance-based), paid quarterly 
• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year 
• Career Growth: Promote-from-within culture with base and bonus increases  

🌍 Why KEYENCE? 

• Recognized by Forbes as one of the World’s Most Innovative Companies 
• A global leader in factory automation and quality assurance solutions 
• Operating profit of over 40% for 25 consecutive years  
• A culture that invests in your success from day one 

KEYENCE is an at-will, Equal Opportunity Employer.