Information Center Representative

Job Summary:

We are looking for staff for the Spring 2026 semester.

Please upload your current resume and Spring 2026 class schedule when applying. 

The Student Union Information Center provides students, parents, and guests of the university with information regarding the Student Union, the UWM campus, and the community. The Union Information Center is committed to providing accurate information and ensuring that all visitors feel welcome on our campus.

Essential Duties: 

• Receive, intervene, and resolve customer questions, complaints and/or disputes, which may include the involvement of other department supervisors and/or the University Police.
• Provide building users with daily Union events and campus activity information.
• Monitor the Information Center telephones to include fielding questions, forwarding calls, and taking messages.
• Maintain a working knowledge of building events and operations, to ensure accurate information is being passed on to customers.
• Sort mail daily and ensure that it is put in the appropriate department’s mailbox.
• Reserving meeting room reservations for student organizations and university departments.
• Maintain knowledge of all applicable federal, state, local, and University Rules and Regulations including all Union Policies and Procedures to provide a consistent, professional image to the students, staff, and building users.
• Outreach to various departments in the union and throughout the campus to ensure customers are provided with the most accurate information possible.
• Operate as a contact center for union departments and relay information to and from departments as necessary.
• Additional duties as requested by supervisors.

Qualifications:

• The ability to provide timely and direct customer service to all patrons in a diverse setting. 
• The ability to exercise good judgment and initiative in stressful or emergency situations.
• Excellent interpersonal and communication skills.
• Must present themselves in a professional manner and maintain a positive attitude.
• Possess adequate computer skills.
• Must possess good organizational and multi-tasking skills.
• Must be able to work weeknights and weekends. 
• Must be able to work at least 10 hours per week. 

Physical Requirements:

• Must be able to lift a minimum of thirty pounds.
• Ability to remain standing for long periods of time.

Working Conditions and Environmental Factors: 

• Must be able to sit behind a desk and computer for a long duration of time. 
• The desk is positioned near the front entrance to the Student Union building which could get cold during the winter season.

Panther Edge Competencies: 

• Communication: Students will learn to communicate information to guests and patrons whether that be via phone, email, or in-person.  
• Critical Thinking: Students will learn to take initiative and problem solve the various unique situations that arise when working at customer service desk.