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Call Center Agent (Orlando Florida)

Florida Energy Water & Air/ PURE Energy Water & Air
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Job Description: Inbound/Outbound Call Center Agent (Part-Time) Grow Real-World Marketing Skills  (Orlando) 

Position Overview

 We are seeking a motivated and customer-focused Call Center Agent to handle both inbound and outbound communications. This role requires strong communication skills across multiple channels—phone, text, and email—and experience in lead nurturing to support customer engagement goals and lead generation. Manage all digital water treatment leads that are received through our social media, sports teams, digital marketing efforts and website.

Key Responsibilities

  • Inbound Support: Respond promptly to customer inquiries via phone, text, and email, ensuring accurate information and a positive experience.
  • Outbound Engagement: Initiate calls and messages to prospective and existing customers for follow-ups, promotions, and relationship building. Contact leads within 3 minute of receipt within your working hours. 
  • Lead Nurturing: Manage and develop leads through consistent communication, tracking progress in CRM systems, and converting prospects into customers.
  • Multi-Channel Communication: Utilize text messaging and email campaigns to maintain engagement and provide timely updates.
  • Customer Relationship Management: Maintain detailed records of interactions, update customer profiles, and ensure data accuracy.
  • Performance Metrics: Meet or exceed KPIs related to call volume, conversion rates, and customer satisfaction.
  • Collaboration: Work closely with marketing teams to align messaging and optimize lead conversion strategies.
  • Referral program: Initiate outbound calls to set appointments with lead referrals from current customers within 2 hours of referrals being received. Develop a nurture cadence to increase lead generation. 

Qualifications

  • Proven experience in a call center environment (inbound and outbound).
  • Strong written and verbal communication skills.
  • Familiarity with CRM tools and lead management processes.
  • Ability to multitask and manage time effectively.
  • Experience with text and email communication platforms.
  • Goal-oriented with a focus on delivering exceptional customer service.
  • KPI expectations, based on leads available to set  2-3 appointments and hour
  • Outbound calling 

Preferred Skills

  • Knowledge of lead nurturing techniques and sales funnels.
  • Basic understanding of marketing automation tools.
  • Ability to adapt to changing priorities and handle high-volume interactions.
  • CRM and lead nurture tools text, email and voice AI

Work Schedule

  • Part-Time position (28) hours a week 
  • Flexible shifts may be required, including evenings or weekends.