IT Support Engineer (Cloud & Security) – Entry Level (Office / Field Visits)
About ProActiveWay
We deliver response and results—not just “support.” Our engineers own outcomes end-to-end, follow documented playbooks with measurable targets, and use right-fit tools to keep clients stable, secure, and aligned with the business.
The role
This is a modern “desktop engineer” role that blends end-user support + cloud administration + cybersecurity fundamentals. You’ll support small business clients across Windows/macOS, Microsoft 365/Google Workspace, identity (MFA), and endpoint security—backed by strong processes and senior engineer mentorship.
Learn multiple technology disciplines in one job, cloud, consulting, data center, scripting, security, and tech support.
What you’ll do
- Resolve user issues (Windows/macOS, email, apps, connectivity) and document clearly
- On-board/off-board users and devices; follow security standards and playbooks
- Assist with Microsoft 365 and/or Google Workspace administration (users, groups, permissions, collaboration tools)
- Triage security alerts and escalate appropriately (endpoint/identity/email)
- Perform some onsite visits (workstations, network gear, user setups)
You’re a fit if you have
- 0–2 years IT experience (internship/help-desk/MSP/campus IT okay) or equivalent hands-on experience
- Strong customer communication and follow-through
- Familiarity with M365 or Google Workspace basics
- Basic networking fundamentals (DNS/DHCP/TCP/IP/Wi-Fi)
- Reliable transportation + access to a car for local client visits
- Completed courses in any field and advancement during any employment
Nice to have
- Experience with tools like Ninja (RMM), IT Glue, Meraki, Huntress, Duo, DNSFilter
- CompTIA A+/Net+/Sec+, MS-900/SC-900, Google IT Support (optional)
Apply with: resume + 2–3 sentences on why you want a role that blends cloud, consulting, data center, scripting, security, and tech support.