Enrollment Coordinator

Title: Enrollment Coordinator

Location: Des Moines, IA

Required Documentation
Interested candidates should submit a cover letter and resume. Submit your documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu. 

Position Summary

Are you passionate about helping students take the next step toward their educational and career goals? As an Enrollment Coordinator at Upper Iowa University, you’ll play a key role in driving student recruitment and retention efforts through direct community engagement, personalized outreach, and student-centered support.

Reporting to the Director or AVP, this position is responsible for identifying and cultivating prospective students by building relationships with local businesses, military installations, community college partners, and other organizations. You’ll guide students through the enrollment process—from initial inquiry through admissions, transfer evaluation, financial aid support, and degree planning—ensuring they feel supported every step of the way through graduation. 

In collaboration with your leadership, you will also assist in planning and executing targeted regional marketing and outreach strategies to grow enrollment and strengthen UIU’s community presence. This is a dynamic, student-facing role ideal for a self-starter who thrives in a fast-paced, goal-oriented environment and believes in the power of education to transform lives.

Position Responsibilities
 

Recruitment and Retention Services

• Proactively engage with prospective students by responding to inquiries through multiple communication channels—including email, phone, text (via J1 Web), and mail—to build relationships and guide them through the admissions process.
• Manage the full enrollment cycle from inquiry to enrollment, ensuring timely follow-up and personalized support to meet center recruitment goals.
• Provide prospective and continuing students with academic guidance, degree planning, and assistance in course selection to support timely progress toward graduation by educating students on potential program completion options.
• Lead efforts to re-engage and re-enroll stop-out students by implementing outreach strategies and tracking progress to improve student persistence and retention.
• Monitor and implement enrollment management strategies to meet or exceed class size and new student goals for each academic session, in alignment with university targets and local outreach efforts.
• Build and sustain strategic partnerships with community colleges, businesses, government entities, and law enforcement agencies to generate prospective student pipelines and expand UIU’s community presence.
   

Customer Service

• Champion a culture of service excellence by ensuring all students, prospective learners, and community members receive timely, respectful, and solutions-focused support.
• Respond promptly to inquiries and concerns, working cross-functionally with internal departments to resolve issues and remove barriers to student success.
• Build strong relationships with students and community organizations by maintaining open communication, proactive check-ins, and a high level of availability during critical enrollment and academic periods.
• Provide clear, consistent information regarding UIU policies, procedures, and resources, helping students make informed decisions about their educational journey.
• Maintain a professional, welcoming front-office and virtual presence that reflects UIU’s values and commitment to student-first service.
   

Collaboration

• Partner effectively with the Director and university leadership to ensure center operations, enrollment goals, and service standards are consistently met or exceeded.
• Maintain clear, timely communication with campus departments and administrative offices, sharing relevant data, updates, and reports as needed or requested.
• Foster a collaborative work environment by supporting interdepartmental teamwork, sharing best practices, and participating in university-wide initiatives that advance institutional success.
• Participate in university committees and special initiatives as appropriate, contributing to broader institutional goals.
• Perform other duties as assigned in support of student success and center performance.

Qualifications 

• Bachelor’s degree required. Master’s Degree preferred.
• Outstanding interpersonal communication and writing skills
• Experience in marketing and sales preferred.
• Knowledge of non-traditional, adult student learning theory and motivation
• Keen attention to detail
• Willingness to work flexible schedules, including evening hours and weekends.
• Willingness to travel.
• Must be at least 21 years of age, possess a valid driver’s license, hold valid auto insurance, consent to and pass a periodic motor vehicle record check, and be insurable under the terms of the university’s liability policy.
• Must be proficient with Microsoft Office Suite and comfortable working with an enterprise system such as Jenzabar or Salesforce-powered systems.
• Professional accomplishments that reflect self-motivation, initiative, independence, and strong customer service orientation.
• Must be present and available to work.

Benefits Package
Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement, health, life, and other insurance are available.

Employment is contingent upon successful completion of a background check.

About us

Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upper Iowa University’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation, and training.