Patient Experience Advocate I

Looking for a job in healthcare with no nights and no weekends? Join our team dedicated to the highest quality health care!
Hours: Monday - Friday, 8 am - 5pm

JOB RESPONSIBILITIES:

1. Proactively, warmly, and respectfully greet and/or direct patients upon arrival.
2. Manage front desk responsibilities, including check-in and new patient registration.
3. Uphold clinic guidelines and standards related to Patient Confidentiality (HIPAA).
4. Review and/or obtain demographics and insurance information per protocol, collect copayments and balances due on the account from patient and maintain accurate billing ledgers/receipts daily.
5. Communicate the organization's expectation of payment at time of service to patient.
6. Identify patients in need of financial assistance and refer patients to Patient Financial Services when necessary.
7. Assist patients with appointment scheduling and other tasks as requested.
8. Help maintain clinic flow by strategically directing patients into exam rooms in a timely manner.
9. Facilitate the completion of patient surveys and questionnaires.
10. Advocate for patients and promote access through accommodation and “jockeying” of provider schedules as needed.
11. Maintain excellent public relations with patients, families and clinical staff as well as demonstrate a willingness and ability to work collaboratively with others for concise and timely flow of information.
12. Maintain knowledge of reference materials for Medicare, Medicaid and third-party payers.
13. Notify the team and help expedite rooming of all acutely ill or possibly contagious patients.
14. Work assigned EPIC work queues, following the department's workflow process as assigned.
15. Provide information and assistance to people seeking services and keep patients aware of any appointment delays.
16. Call Center duties as assigned.
17. Assist with new employee onboarding.
18. Manage stressful situations in the Most empathetic manner.
19. Maintain cleanliness and order of lobby and desk and participate in Infection Control through appropriate stocking of supplies and enhanced seasonal cleaning schedule.
20. Maintain a uniform, professional appearance that communicates respect, safety and warmth and complies with SSCHC policy.
21. Proactively communicate issues involving customer service and process improvement opportunities.
22. Perform other duties as assigned.

QUALIFICATIONS:

1. High school diploma or GED.
2. Successful completion of in-house training/orientation.
3. Medical experience in a clinic or hospital setting helpful.
4. Must be a friendly, dynamic communicator with the ability to multi-task and make sound/quick decisions in a high stress environment.
5. Must have leadership and assertiveness skills.
6. Must have a clear voice, a pleasant presentation, along with a pleasant attitude.
7. Familiarity with computers helpful.
8. Ability to relate well to people from diverse ethnic and cultural backgrounds.
9. Bilingual (Spanish/English or Hmong/English) required.