Children's Case Manager

Terros Health is pleased to share an exciting and rewarding opportunity for a Children's Case Manager working at our 27th Avenue Health Center location. Reporting to the Clinical Coordinator, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Recently awarded among Arizona’s Most Admired Companies in 2023

Terros Health is hiring a Children's Case Manager at our 27th Avenue Health Center in Phoenix, AZ. 

Location: 3864 N 27th Ave, Phoenix, AZ 85017

Schedule: Full-Time, Employed

Monday-Friday, 9am-6pm

No Weekends

Additional Language Differential Pay is Available

Full Benefits, Including 401K, and Generous PTO/PST

Position Summary: The Children’s Case Manager position is designed to provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. Under the Agency’s policies and professional requirements, participates as a member of an interdisciplinary clinical team.  Managing clients by, assisting with their treatment coordination, including but not limited to 6-month and annual assessments, and hospital admissions and discharges.  They will also serve those children who are involved with the Department of Child Safety who are not receiving other behavioral health services.  Completes intakes as required by site needs, and assists teammates with case coordination for additional referrals, including but not limited to referrals for high needs case management (HNCM), behavior coaching, and out of home (OOH) packets or referrals for psychological evaluations.  Communicates and documents client progress toward their family vision and treatment goals. This is a direct service position with opportunities to provide in-office and in-home family support and case management services.   Works under the direct supervision of the Children’s Clinical Manager.

Duties Include:

• Conducts the engagement process with families to identify natural/formal supports as outlined in the Arizona Model, Child and Family Team (CFT) process, and Regional Behavioral Health Authority (RBHA).
• Facilitates CFT/Service Plan meetings according to the Arizona Model and RBHA guidelines in order to create individualized service plans as identified by the CFT members.
• Ensures families understand the behavioral health process, the role of CFT Facilitator, and ensure family participation that links them to natural or community-based supports.
• Coordinates and schedules CFT/Service Plan meetings with natural, formal supports, and system stakeholders.
• Submits appropriate referrals to clinical outpatient services within agency and other behavioral health providers identified by the CFT.
• Updates and maintains electronic medical records on each case which include but not limited to; Annual Assessment Update, RBHA demographics, Child and adolescent service intensity instrument (CASII), and CFT/Service Plan.
• Completes strength assessments and crisis/safety plans with families according to RBHA and the Arizona Department of Health Services (ADHS) guidelines.
• Develops positive supportive relationships with consumers, family, stakeholders, and other Terros employees.
• Complete Intake/Core Assessment as needed, according to RBHA and ADHS guidelines.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights, hotels, movies and more
• Bilingual pay differential

Qualifications:

• GED/High school diploma with a minimum of 3 years of behavioral health (BH) experience working with children, or
• Associate degree in the BH field, or Bachelor’s degree in BH field, or Bachelor’s degree in non-behavioral health field with 1 year minimum of BH experience working with children, or
• Master’s degree or higher in behavioral health field. 
• Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
• Must have or obtain a valid Arizona Driver License, be 21 years of age with a minimum 4 years driving experience. Must meet requirements of Terros driving policy
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.