Comcast CX & Project Management Intern

Comcast’s Summer Internship Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 11-week immersive experience places interns at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you’ll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

Your experience will include:

• Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.
• Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You’ll also have the opportunity to give back through Team UP, Comcast’s volunteer initiative, deepening your connection to both your community and your fellow interns.
• Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your internship and beyond.
• Professional Development: Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we’re committed to investing in the next generation of innovators and leaders. Our Summer Internship Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

Organization & Team Overview

Comcast’s project management approach is structured and data-driven, with a strong emphasis on strategic execution and operational efficiency. Key elements include:

Standardized PMO Processes: Comcast uses formal project management methodologies across its business units, including tools like SmartSheet to manage timelines, budgets, and resources

Technology-Driven Dashboards: Project leaders are encouraged to use dashboards that prioritize business intelligence (BI), focusing on metrics like risk mitigation, safety, quality, and business value creation. The emphasis is on substance over flashy features

Remote Team Enablement: With a distributed workforce, Comcast leverages mobile, cloud, and collaboration technologies to support remote project execution. Real-time polling and virtual communication tools are used to maintain alignment and engagement

Financial Oversight: Projects are supported by robust financial planning and analysis, including cost modeling and variance reporting. This ensures alignment with strategic goals and commercial growth initiatives

Comcast has deeply integrated the Net Promoter System (NPS) into its customer experience strategy, using it not just as a metric but as a cultural transformation tool. Here's an overview of how Comcast utilizes NPS:

NPS as a Cultural Shift

Comcast adopted NPS to unify its approach to customer and employee feedback across all levels of the organization. The goal was to move from reactive service to proactive, customer-centric operations 

Core Question: “How likely are you to recommend Xfinity from Comcast?” This simple question drives the entire feedback loop.

Company-Wide Rollout: NPS was deployed across all departments—from call centers to corporate offices, making it a shared responsibility 

Medallia Experience Cloud Integration

Comcast partnered with Medallia to operationalize NPS through real-time feedback collection and analytics 

Daily Liftoffs & Huddles: Teams hold short daily meetings to review NPS scores, customer comments, and employee feedback.

Elevations: Employees can raise issues or ideas through a structured case management system, ensuring visibility and action.

Impact & Results

Employee NPS (eNPS): In some locations, eNPS increased by up to 60 points, reflecting improved morale and engagement 

Customer Call Reduction: Sites that implemented NPS saw a multi-million reduction in incoming customer calls, indicating fewer service issues and better first-contact resolution 

Empowered Agents: Based on feedback, Comcast increased the dollar limit agents could credit customers without manager approval, streamlining service and reducing delays 

Feedback-Driven Decision Making

Closed-Loop Coaching: Supervisors use customer feedback to coach agents in real time, often involving the original agent in follow-up calls for learning and accountability.

CX Forums: Ideas from frontline teams are reviewed regularly at district and corporate levels to ensure alignment and responsiveness.

Employee-Centric Transformation

Comcast recognized that improving customer experience starts with empowering employees:

Training: Over 45,000 employees were trained in NPS and CX within the first year, with immersive huddle training for supervisors.

Transparency: Employees have direct access to feedback data, enabling them to take ownership of the customer experience.

Regional Project Management Structure

Comcast's regional project management typically operates within a matrixed organizational structure, where project managers collaborate across departments such as engineering, operations, product development, and vendor management. Regional teams are responsible for implementing strategic initiatives tailored to local market needs while aligning with national goals.
 

Role Description

Project Manager

• Manages the full lifecycle of moderately complex projects.
• Oversees planning, execution, and closeout phases.
• Coordinates cross-functional teams and third-party vendors.
• Maintains detailed project plans, schedules, and budgets.
• Communicates status updates to stakeholders and leadership.
• Applies formal project management tools and methodologies (e.g., risk management, change control).

What are some interesting problems the student will work on?

• Infrastructure upgrades (Fiber)
• Service expansion (e.g., broadband and voice).
• Localized customer experience improvements.
• Coordination with national teams to ensure consistency and scalability.

Where can this student make an impact?

• Project Support: Help schedule meetings, track tasks, and update project plans.
• Data & Reporting: Analyze metrics and create dashboards to monitor progress.
• Process Improvement: Suggest workflow enhancements and standardize templates.
• Communication: Draft updates, presentations, and training materials.
• Tool Optimization: Explore features in PM tools and assist with onboarding.
• Special Projects: Lead a small initiative from planning to delivery.
• Learning & Engagement: Shadow PMs, attend meetings, and contribute ideas.

Job Responsibilities

Responsibilities include but are not limited to:

• Project Coordination: Assist in scheduling meetings, preparing agendas, and tracking action items.
• Documentation: Take meeting notes, organize project files, and maintain document repositories.
• Reporting: Help compile project status updates and performance metrics.
• Stakeholder Engagement: Support communication between internal teams and external vendors.
• Tool Usage: Learn and use project management tools like Smartsheet, Jira, or MS Project.
• Process Support: Participate in project planning, scheduling, permitting, and closeout activities.
• Learning & Development: Shadow experienced PMs, attend team meetings, and engage in training sessions.
• Microsoft Office Proficiency: Excel, PowerPoint, Word
• Other duties and responsibilities as assigned.

Preferred Skills

• Project Coordination: Assist in scheduling meetings, preparing agendas, and tracking action items.
• Documentation: Take meeting notes, organize project files, and maintain document repositories.
• Reporting: Help compile project status updates and performance metrics.
• Stakeholder Engagement: Support communication between internal teams and external vendors.
• Tool Usage: Learn and use project management tools like Smartsheet, Jira, or MS Project.
• Process Support: Participate in project planning, scheduling, permitting, and closeout activities.
• Learning & Development: Shadow experienced PMs, attend team meetings, and engage in training sessions.
• Preferred Majors: All are welcome

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from a United States-based college or university
• Rising Junior only (must have a graduation date between Winter 2027 - Spring 2028)   
• Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2026 semester before graduating)
• Available to work 40 hours per week over the course of the summer program- June 1 through August 14, 2026
• Authorized to work in the United States with no current or future sponsorship needs
• Available to report in-person to the work location on the job posting (unless virtual offering)