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IT Help Desk Security

EGA Associates
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About EGA Associates, LLC

EGA is a veteran-owned staff augmentation firm dedicated to providing professional Healthcare Staffing services and human capital management solutions to government and commercial clients nationwide.

Our Mission is to excel through a provider-centric approach to staffing, establishing ourselves as the trusted human resource partner for our clients and staff alike. We are committed to earning our partners' respect through open communication, exceptional service, and transparency in all our operations. Our team will continue to approach challenges with an open mind, offering reliable solutions that cater to the needs of our clients, our providers, and ourselves.

Benefits & Compensation

 

EGA offers a competitive pay rate and a robust benefits package.  Our benefits package includes vacation, sick leave, holidays, 3 medical plan options, dental, vision, free basic term life insurance, voluntary supplemental life insurance, short-term and long-term disability, critical illness, accident insurance, hospital indemnity, and 401(k) retirement savings plan.

 

Job Summary

 

The IT Help Desk & Security role within the Health Care Services industry is pivotal in ensuring seamless operation and protection of critical information systems. This position is responsible for providing first-line technical support to staff, resolving IT issues promptly to minimize downtime and maintain high-quality service. Additionally, the role involves implementing and monitoring security protocols to safeguard sensitive data and comply with healthcare regulations such as HIPAA. The successful candidate will collaborate closely with IT teams and corporate professionals to identify vulnerabilities and enhance system resilience against cyber threats. Ultimately, this role ensures that technology infrastructure supports the organization's mission to deliver safe, efficient, and secure services.

 

Essential Functions

 

This section provides a high-level summary of the main functions of the position and is not an exhaustive list of all duties required to perform this role.

 

  • Provide mostly L1 support, some L2 work, some assistance with implementing policy requirements, and helping build automated workflows
  • Collaborate with an external IT service provider for most L2 work, complex L3 work, and cybersecurity
  • Provide timely and effective technical support to staff via phone, email, or in-person to resolve hardware, software, and network issues
  • Monitor and maintain security systems, including firewalls, antivirus software, and intrusion detection tools, to protect patient data and IT assets
  • Assist in the implementation and enforcement of IT security policies and procedures in compliance with government contract and healthcare regulations
  • Conduct regular system audits and vulnerability assessments to identify and mitigate potential security risks
  • Document support activities, security incidents, and resolutions accurately to maintain compliance and facilitate continuous improvement
  • Collaborate with IT and clinical teams to deploy updates, patches, and new technologies that enhance system performance and security
  • Educate staff on best practices for IT security and safe use of technology resources
  • Perform additional duties as assigned

  

 

Qualifications

 

  • Associate degree in Information Technology, Computer Science, or a related field at minimum; bachelor’s degree in information technology, cybersecurity, or related discipline is preferred
  • At least 2 years of experience in IT support or help desk roles, preferably within healthcare and/or government regulated industries
  • Basic understanding of network protocols, operating systems (Windows/Linux), and common healthcare software applications
  • Familiarity with healthcare data privacy regulations such as HIPAA
  • Strong problem-solving skills and the ability to communicate technical information clearly to non-technical users
  • Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Healthcare IT Professional (CHITP)
  • Experience with Applicant Tracking systems, Human Resources, Payroll, and Finance systems is preferred; experience with healthcare-specific platforms is a plus
  • Knowledge of advanced cybersecurity tools and incident response procedures
  • Previous experience working in a healthcare environment or with healthcare compliance frameworks
  • Knowledge of security protocols and regulatory requirements is applied continuously to monitor systems and respond to potential threats, ensuring patient data confidentiality and integrity
  • Proficiency using Microsoft Office Suite is a must; Google Workspace is a plus
  • Ability to read, analyze, and interpret technical periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and provide general technical training
  • Excellent verbal and written communication skills 

 

Core Competencies

 

  • Strong technical troubleshooting skills are essential for diagnosing and resolving a wide range of IT issues 
  • Detail oriented with strong organizational skills
  • Self-motivated with good time management skills
  • Excellent analytical and problem-solving skills
  • Possesses high ethical and moral standards
  • Possesses strong interpersonal skills to foster teamwork and create positive connections with internal customers at all levels
  • Ability to be an autonomous thinker who is not afraid to ask questions or make decisions with limited input, while using best judgement

 

Supervisory Responsibility

 

  • n/a


 

Location / Travel

 

  • Hybrid position working from your remote home office and 4 to 5 days a month at the HQ office in Jeannette, PA
  • negligible if local to the HQ office in Jeannette, PA


 

Accountability

 

  • This is a hybrid remote position and will mostly be performed out of the employee’s home-based office. Individual must have discipline to work in this work environment and need to be reliable and readily available throughout the workday.
  • All work will be performed according to company policies and standards, as well as in the spirit of the company's mission
  • Adhere to the company’s code of conduct

 

Expected Hours of Work

 

Your work schedule may vary depending on your position with the Company.  Our corporate business hours are Monday through Friday 8:00am – 5:00pm Eastern. Your start time should be discussed and approved by your immediate supervisor if you wish to deviate from the normal operating hours.  Employees may be required to work additional hours in order to successfully complete work obligations. Non-exempt employees are required to obtain prior approval from their immediate supervisor before working overtime.

 

Work Environment

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work is generally performed in a remote home-based office environment utilizing a computer, telephone, and other office equipment as needed to perform duties.  

 

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The physical demands of this position include talking, hearing, visual acuity, manual dexterity (such as but not limited to dexterity of hands and fingers to operate a computer keyboard, mouse, and other business machines), long periods of sitting and general sedentary work.  Additional duties may include lifting equipment up to 15 pounds on occasion. 


 

EEO Statement

 

EGA is an Equal Employment Opportunity employer and provides equal opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin or ancestry, religion (including Executive Order 13899 protection against anti-Semitism), age (40 and over), sex (including gender identity, transgender status, and sexual orientation), parental status (including limitations related to pregnancy, lactation, childbirth, or related medical conditions), political affiliation, citizenship status, genetic information (including family medical history, genetic testing and services, and genetic characteristics), disability (physical or mental), veteran status or military service history or status, or any other non-merit-based characteristic protected by federal, state or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications.  

 

ADA Compliance

 

Consistent with the Americans with Disabilities Act (ADA), it is the policy of EGA Associates, LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.