Practice Case Manager Apprenticeship Internship

LAMOUR Clinic and LAMOUR Community Health Institute were developed to provide an essential link between the community, the health care system, and the human services system. Our staff are multicultural healthcare providers who speak and understand the cultural needs of the community. 

We are a multi-services, community-based agency that is committed to advocating for and providing community-based, culturally competent, and comprehensive programming services. We have a responsibility to the communities we serve and to the staff we employ to help them develop their potential.

LOCATION:

Main office in Randolph and Braintree, Massachusetts. Administrative staff can be designated to work at any of our office sites within the regions we cover based on positions that are available and travel will be required at times.

JOB SUMMARY: Bilingual a plus: Haitian Creole, Portuguese Creole, Spanish, Vietnamese, Vietnamese, Chinese, Cambodian

The Practice Case Manager conducts intake assessments, maintains client records daily for auditing and updating demographic information and compliance measures by following policies and procedures. The Practice Case Manager coordinates care and assists with screening patients who are being admitted into specialty programs, and for ongoing admissions screening of medical necessity. This position will require triaging patients and completing assessment and progress notes via telehealth, and face-to-face in the office. They work with clients in the community by providing care coordination case management with adults, youth, and the youth’s family for the purpose of treating their behavioral health needs, and those of their families who present varying degrees of complexity. This position requires working with Master as well as Doctoral level clinicians as supervisors and as part of a multidisciplinary team including both professional and paraprofessional staff. Serves as patient’s advocate, assessing and assuring that quality care is given. This full-time position will be working under the supervision of the Clinical Supervisor, Program Coordinator and other Administrative staff to admit patients into clinic programs for the individual, children, and adolescents in their community environment.

POSITION RESPONSIBILITIES AND TASKS:

The purpose of this position is to complete intake admission documentation across programs, provide coordination of care as a team and case management, to enhance the quality of care for and improve patient outcomes. Will conduct initial screenings of clients in their community as health care providers to assess for medical necessity.

• Screens and triages patients who request services, are referred, or meet screening criteria for identifying patients' needs
•  Completes intake documentation to gather information, intake demographic of patients to assist with tasks such as transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources
•  Helps patients clarify goals and strategies, provides education and resources and assists patients in accessing treatment and community supports
• Carry case load of patient to provide program services dictated by treatment plan 
•  Will be trained on conducting assessment across Outpatient programs and assistant with providing and running groups program
• Serves as a data entry operator for Comprehensive Assessments, Health Assessments inclusive of the CANS under Master Level Clinician
• Identifies and provides emotional and social support to the patient and help patients build skills to support their treatment
• Refers patient into treatment that fit their needs and streamline care into programs and provides linkage to appropriate supports and services
• Collateral contacts (phone and face-to-face) and collaboration with care and/or other primary care, behavioral health and other providers working with the patient
• Provides coordination of care for all initial patients and screening for services via phone, as well as overseeing referral of the client to a lower level of care for discharge
• Acts as a liaison and support in preparing for or accompanying patients to meetings
• Coordinates patient’s health records and assists in treatment coordination
• Coordinates Care with other specialty healthcare providers, Schools, DCF, DYS, Primary care, probation officers, social workers, and child protection/child welfare workers
• Assists with audits, transcribes recorded dictations of narrative and reports with accuracy and maintains accurate records of all completed notes and documentation
• Maintains accurate records of all completed notes and documentation
• Documents all review findings in the designated review database Rethink, virtual Gateway
• Keeps track of billing units, hour and using productivity reports submitted on ERM to match documentation professional standards
• Maintains electronic and hard copy filing system
• Follows HIPAA guidelines for the management of patient privacy and confidentiality
• Assists with monitoring and maintaining the monitoring of a comprehensive quality assurance program that is data-driven and informs programs needs and best practices
• Other duties as assigned by department manager
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QUALIFICATION REQUIRED AND EXPERIENCE:

• This position requires a Community Health Work certification and/or bachelor’s degree in Social Work or Nursing (preferred) and or Public Health, Counseling, Psychology with a clinical concentration, or have licensure or certification to practice as a Social Worker (LCW) or Nursing (RN).
• Must have a current valid US-issued driver’s license, and ability to provide a registered and insured automobile for work-related purposes.
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KEY SKILLS & BEHAVIOR:

• Strong analytical and interpersonal skills and willingness to work directly with patients and clients.
• Ability to communicate effectively within a variety of situations and diverse populations
• Ability to work independently and as part of a team
• Excellent time management skills  
• Must have excellent strong oral and written communication skills
• Must be highly motivated and self-directed.
• Must possess knowledge of human development; including physical, mental, emotional and cultural and ethnicity issues required.

ORG UNIT/CLASS CAG: Bachelors Level Community Direct Care Paraprofessional

BLC 1 Entry/ Intermediate level

BLC 2 Middle Level

SALARY & BENEFITS:

• Internship stipend $1,000 per month increase based after training completion if hired :
• Compensation:$25–$35 per hour (fee-for-service) based on education and experience.
• Flexible schedule
• Willingness to work late afternoons, evenings (until 8:15 PM), and occasional weekends required
• Educational stipends with partnering colleges available after one year of employment
• Possible H1B visa sponsorship after 365 days of hire

TO APPLY:

• You will be directed to upload a cover letter and resume if suitable for the position
• Complete writing sample sent via email
• *Must be able to operate a motor vehicle and travel locally (as required by Plan)