IT Infrastructure Technician
This is a fully on-site role. Candidates must live within one hour of Hanover or be willing to relocate. Remote work is not available.
Sheridan is one of the leading print and publishing service providers in the country. We support well known magazines, catalogs, medical journals, and scientific publications. A career at Sheridan is a chance to be part of a growing, hands-on, team oriented environment where your work has a direct impact on daily operations.
About the Role
The IT Infrastructure Technician provides on-site support for users, hardware, software, and the local network environment at our Hanover plant. This role is central to keeping systems running smoothly and supporting employees with technical issues. You will work closely with a small IT team and gain hands-on experience across many areas of infrastructure support.
What You Will Do
- Provide daily hardware and software support for on-site users
- Troubleshoot PCs, printers, mobile devices, and network connectivity issues
- Set up and configure workstations, peripherals, and user accounts
- Support Windows operating systems and basic server related tasks under guidance
- Assist with patching, updates, system maintenance, and documentation
- Participate in IT projects and improvement initiatives
- Rotate on an after-hours on-call schedule for on-site support when needed
Basic Qualifications
- High School diploma or GED required
- Associate degree in Information Technology or equivalent technical training required
- Strong knowledge of PC hardware and software
- Familiarity with Windows operating systems
- Comfort with hands-on troubleshooting
- Clear communication skills and customer service mindset
- Ability to stay organized and manage multiple tasks
- Ability to lift up to 15 pounds
Preferred Qualifications
- One to two years of help desk or technical support experience
- Interest in growing within infrastructure support
- Recent IT graduates or IT students nearing graduation are encouraged to apply
Schedule
- Monday through Friday, first shift, on-site
- Rotating on-call support for after-hours needs
Why Join Sheridan
- Paid training through the Sheridan Academy
- Tuition reimbursement for approved courses
- Career growth paths with a supportive manager
- Best workplace culture that values teamwork and friendships
- Medical, dental, vision, and Teladoc benefits
- Paid vacation and holidays
- Company paid life insurance, AD and D, and short term disability
- 401k with company match
- Employee referral program
- Competitive compensation and a one thousand dollar hiring bonus after twelve weeks
CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 603-653-7314 or michael.draper@sheridan.com.