Data Specialist / Sales Operations

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.

Job Summary
The Data Specialist will primarily support the Sales Administration function with commercial data maintenance activities. They may also assist in maintaining pricing and promotions (in Baan) as well as support customer master data cleanse activities and setup of current ERP in preparation for the conversion to OneVision Oracle ERP.  

This role requires an ability to problem solve as well as understand the interrelationship of multi-step processes and how those processes connect operational practices and business goals

Responsibilities

• Maintain additions and changes of customer account information within expected turn-around times.
• Organize and update relevant data across multiple platforms (Baan, SFDC, Customer MDM, Oracle (future)).
• Perform various data quality checks, including investigation and remediation steps.
• Identifies deviations in data sets and processing output and escalates to manager as necessary. 
• Maintain price lists and promotional setup in baan for both US and Canada as needed.
• Maintains product restrictions.
• Administration of the new product setup and product discontinuation processes.
• Baan maintenance (Price List, Line of Business, Promo ID; Entity ID, restrictions, etc) as required.
• Analyzes large quantities of customer level data from legacy ERP (baan) and corrects/changes data to provide consistency required to meet the new global customer master design.
• Shell Account Administration – Identify and maintain Customers that do not purchase directly from CooperVision but purchase through Authorized Distributor to map indirect sales and give visibility to these sales in downstream systems.
• Maintain and distribute list of Customers prohibited from buying through Authorized Distributors. 
• Monitor sales monthly to ensure Authorized Distributor compliance of the Prohibited Retailer list.
• Special Projects as assigned.
• Other areas of Sales Operations support as needed

Qualifications

Knowledge, Skills and Abilities:

• Analytical experience with high aptitude for research, analysis, and problem solving a must.
• Resolves simple- to medium-complexity system problems in alignment with data management practices.
• Ability to work at a very detailed level and perform to a high level of accuracy in all tasks.
• Demonstrated ability to interpret data processing results. 
• Proficiency with Microsoft Office, with knowledge of and experience with handling large datasets in Microsoft Excel. 
• Ability to execute tasks in a fast-paced and dynamic environment.  Readily adjusts to changes in workload, priorities, and timelines.
• Ability to follow procedures and produce/maintain supporting documentation.
• Ability to work independently.

Work Environment:

• Normal office environment with periods of prolonged sitting.
• Sedentary to light physical effort necessary to perform the job.

Experience:

• Experience with Salesforce.com (especially cases) desired.
• Experience with data entry and data management systems required.
• Experience working in a cross-functional, team-oriented, collaborative environment.
• Experience using Baan or equivalent ERP systems, required.

Education:

• Associate degree or an equivalent combination of education and experience.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $24.05 and $29.35 per hour and may include cost of living adjustments.  The actual base pay includes many factors and is subject to change and modification in the future.  This position may also be eligible for other types of compensation and benefits.

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